Corporate Responsibility

At TNT, we have a long-standing commitment both to protecting the environment, promoting social values and to conducting our operations with integrity and with respect for the interests of all our stakeholders.

Corporate responsibility (CR) is an integral part of TNT’s business strategy and is embedded in its business and operational activities.
As part of its strategic agenda, TNT aims to create value for customers by:

  • ensuring a healthy and safe working environment for employees, subcontractors and business partners, to guarantee the delivery of improved quality of service;
  • minimising environmental impact on the supply chain of the customer and of TNT’s activities in the world; and
  • continuous development and engagement of employees to ensure that customers are dealing with knowledgeable and dedicated employees.

The Executive Board is the owner of the CR agenda.
A central CR Steering Committee advises and assists the Executive Board in developing, executing and monitoring the performance of TNT’s CR strategy and its associated policies and procedures. The committee is chaired by the CEO and comprises relevant functional directors.

The corporate CR department supports the committee and coordinates global CR activities and performance. Annually, the Supervisory Board evaluates the company’s CR approach and performance.

  • Health & Safety

    Maintaining a healthy and safe working environment is vital to our operations. We   therefore invest in healthy and safe working conditions for employees, subcontractors and business partners. TNT's objective is to meet and, where reasonably possible, exceed all health and safety obligations. This is pursued by applying workplace, road safety and general health and safety best-practice processes and training programmes. A strong safety culture will help us to further reduce the number of accidents and incidents and realise our vision of zero-fatal accidents.

    Health & Safety initiatives

  • Environment

    TNT  is committed to minimise any potential negative impact of its activities on the environment. Our objective is to reduce the consumption of energy and other natural resources as well as our emissions. This is pursued through a broad range of actions and initiatives, including network optimisation, energy efficiency programmes, carbon management, 'zero-emission' supply chain solutions for customers, and awareness and training programmes for employees and subcontractors.

    Environmental initiatives

  • Social & Engagement

    While health and safety and the environment rank high on our agenda, we also  focus on the continuous development and engagement of our employees. Other items on the company's social agenda include human rights and providing expertise and capacity to several humanitarian partners.

    Social & engagement initiatives


To identify the CR-related aspects that are most relevant for TNT, an annual online survey is conducted with six stakeholder groups: customers, employees, subcontractors, suppliers, investors and civil society organisations. The survey outcome provides guidance for developing and improving our CR strategy and activities.

The 2014 survey was sent to approximately 4,000 stakeholders globally, with a response rate of 10%. The survey polled stakeholders on the CR-related aspects included in the G4 guidelines, which are relevant for TNT. The stakeholders identified and prioritised the aspects they deemed most important for TNT. The sixteen highest ranking CR-related aspects are reflected in the Materiality Matrix.


TNT publishes an annual integrated report which combines the financial and non-financial information. The corporate responsibility information in the annual report is prepared in accordance with the reporting criteria and guidelines of the core application level of the Global Reporting Initiative (GRI) G4.

TNT is also a signatory of the United Nations Global Compact and therefore reports on the 10 principles regarding human rights, labour, environment and anti-corruption. CR data is provided by the reporting entities and is gathered via a monitoring and reporting tool. TNT has engaged PwC to provide reasonable assurance on certain CR metrics and limited assurance on all other CR metrics. The assurance work is performed in accordance with the Assurance Standard 3410N as drawn up by the professional body of Dutch Accountants (NBA).

Page publication date: 24 February 2015 11:45 CET