Business Principles

TNT aims to be a trustworthy company with a proven track record of integrity, transparency and compliance. To support these, we implement a Business Ethics Programme, and a set of Business Principles and related policies and procedures.

Download our Business Principles

The Business Principles are available in eight languages


TNT Policies and Procedures 
TNT Policy on Conflict of Interestdownload
TNT Policy on Fraud, Corruption & Briberydownload
TNT Policy on Gifts and Entertainmentdownload
TNT Policy on Whistleblowingdownload

Business Ethics at TNT

The TNT Business Principles state what our company stands for and what we believe is right and in compliance with applicable laws and regulations. Our Business Principles guide us in how we treat each other as employer and employee, and as colleagues. They further guide us in our relationships with our customers, our society and the environment.

Our Business Principles are applicable to all TNT employees and all TNT controlled companies worldwide. To the fullest extent possible, we require our business partners to comply with our Business Principles and related policy framework.

Our Business Principles deal with topics such as compliance with laws and regulations, accurate and timely disclosure of information, transparency, equal opportunities, fair treatment, health and safety, conflict of interest, bribery and corruption, fair competition, and social responsibility. They are aligned with the UN Global Compact (since 2002), the Partnering Against Corruption Initiative principles (since 2008) and the key principles contained within the Universal Declaration of Human Rights.


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The role of Business Ethics is to design, establish and deploy a global Business Ethics Programme framework worldwide, which covers training, policies, whistleblower systems and procedures, and business ethics reporting.

Training & Awareness
Awareness and compliance are enhanced by business ethics related training (in-person for high risk entities and web based as a general standard for key target groups) and communication. Senior managers – supported by the Learning and Development function - are cascading the training material and relevant communication down into their business units using the “train the trainer” model. New employees are subject to pre-employment screening and are required to certify their acknowledgement and understanding of the TNT Business Principles when they enter employment. The Business Ethics team - as part of the global compliance function of TNT -  facilitates and monitors this process.

Compliance Monitoring and Reporting
The Business Ethics Programme is monitored in several ways. It is part of the entity level controls framework and compliance is self-assessed annually by management. Senior management has to sign-off in a Letter of Representation every half year, and internal audits and yearly engagement surveys are being conducted.

The Business Ethics Department performs an annual Business Ethics Risk Assessment. By determining where the risks are potentially greatest, TNT can rationally tailor its Business Ethics Programme to effectively mitigate and monitor extended risks.

The Business Ethics Risk Assessment consists of desk research, a management self-assessment and interviews held with TNT Senior Management about TNT  Entity specific risk indicators (e.g. case history, third party management, audit review outcomes, pressure on performance, tone at the top, etc.). The use of external sources (e.g. the Transparency International Corruption & Perception Index) is incorporated in our approach.   

An important monitoring tool is the TNT Policy on Whistleblowing. Under this procedure, employees are encouraged to report promptly any breach or suspected breach of any law, regulation, the TNT Business Principles or other company policies and procedures. Employees can report the (suspected) breach directly to their line manager or to the Business Ethics department. Reported breaches are being investigated by the relevant internal function and the outcome is subject to discussion in the TNT Ethics Committee* and the Business Unit case management meetings.**


*TNT Ethics Committee
The TNT Ethics Committee is appointed by the Executive Board to advise and assist in the development and implementation of policies and procedures aimed at enhancing ethical behaviour and preventing fraud, corruption and bribery throughout TNT's  worldwide operations.
The Committee is further appointed to provide advise to the Executive Board on any other ethical matters that require attention and/or action, and to make recommendations to line management and to the Executive Board with regard to disciplinary action – including potential civil or criminal prosecution – towards employees or suppliers that have been subject of an investigation following a breach of the TNT Business Principles and/or related policy framework.

** Business Unit case management meetings
The Business Ethics department organises quarterly BU case management meetings with the purpose to provide a forum for the Central Compliance Function and Business Unit Senior Management to:
1) gain insight into the relevant (whistleblower) cases and victimization patterns;
2) share ownership and accountability;
3) agree upon action on a case by case basis (including disciplinary action);
4) agree upon remedial action to improve internal controls.

Page publication date: 01 April 2016 16:54 CET