TNT Fast News

TNT Fast News gives an overview of international and national TNT corporate news from all operating units: new services, linehauls, and environmentally responsible initiatives, as well as external awards and recognition.

    Somfy chooses TNT Express for its deliveries to the UK and Scandinavia

    Customer Services

    27 May 2014 - TNT Express has been selected by Somfy to transport parcels and pallets from the Netherlands to the United Kingdom and Scandinavia.

    Somfy, which provides motors and controls for rolling shutters, shades, blinds and other home or building appliances, has recently decided to streamline its supply chain to reduce costs. The company merged warehouses in northern Europe and transformed its Hoofddorp warehouse, close to Amsterdam, into a central distribution centre. TNT Express was asked to assist in the process change and provide an efficient supply line to the UK.

    The new setup broke even for costs three months later. This is partly because, as Somfy expected, shipping pallets rather than boxes allowed for optimised inventories and economies of scales.

    “Somfy faced the challenge of centralising distribution from a large single warehouse in the Netherlands. The combination of TNT Express’ dedicated customer service and integrated solution for shipments to the UK and Scandinavia contribute to cost savings,” says Mr. Mylemans, Logistics & Customer Services Manager at Somfy.

    Express deliveries for horse breeding firm

    Customer Services

     Photo: Cyrille Gibot

    8 May 2014 - TNT Express is about to celebrate ten years of working for Eurogen, a leading provider of equine semen freezing storage and distribution services. Based in Carentan, in the French Manche district, Eurogen trusts TNT for all deliveries of cooled or frozen semen.

    The region of lower Normandy (Basse Normandie) is renowned for its horse industry. The region collects and distributes equine semen throughout France, particularly during the natural breeding season of the horse, between March and August.

    To guarantee the cold chain and secure the samples, Eurogen and TNT use cooling packaging. Cooled semen is transported in qualified insulated bags and always delivered the next day. Frozen semen is transported in liquid nitrogen dry shipper containers.

    In 2013, TNT Express delivered 3,700 shipments of equine semen in France for Eurogen. The first months of 2014 are showing an increase compared with the same period of last year.

     

    TNT Express and FHI join efforts to facilitate Dutch high tech exports

    Customer Services

    15 April 2014 - TNT Express and FHI, the federation of Dutch technology industries, have signed an agreement to facilitate Dutch high tech exports. According to a recent poll among FHI’s member companies, a majority (61.8 percent) already export their products or services, compared with 10% of Dutch companies overall. Germany and Belgium are the main export partners. FHI’s members, who operate in industries such as medical technology, industrial electronics and industrial automation, also see growth opportunities in the UK, China and the US. About 17 percent of the companies polled manufacture overseas, but are "re-shoring" back to Europe.

    FHI's 650 member companies may take advantage of special offers from TNT Express when shipping abroad.

    The results of the poll are available here.

    Willem Prinsen, MD TNT Express Benelux (L) shakes hands with Kees Groeneveld, FHI, on 7 April 2014

     

    TNT Express, MKB-Nederland present export award to healthcare start-up

    Customer

    March 7, 2014 - TNT Express and MKB-Nederland, the Dutch federation of small and medium-sized companies, yesterday presented the MKB Export Award to Dovideq Medical, a manufacturer of testing devices for rigid endoscopes. Endoscopes are medical instruments used for examining the interior of hollow organs, such as the colon, bladder, or stomach.

    The MKB Export Award recognises small Dutch companies with outstanding export plans and results. Although it is but three years old, the 4 employee-strong Dovideq not only provides equipment to Dutch hospitals, it has expanded in Great Britain and Germany. Bert Dommerholt, the company’s founder, is now looking at the US and Australia markets.

    The MKB Award is one of several joint initiatives undertaken by MKB-Nederland and TNT Express to support the export efforts of SMEs. The recovery of the Dutch economy relies largely on exports, according to the CPB (Netherlands Bureau for Economic Policy Analysis).

    The number of exporting Dutch SMEs has increased, but they have yet to fully leverage their export potential, particularly to countries outside Europe. Three quarters (74%) of Dutch exports are geared towards EU members. Germany is the first destination in export value (6.1% in 2012), compared with 1.6% for China.

                    
    Willem Prinsen, MD TNT Express Benelux (L) and Bert Dommerholt,
    CEO of Dovideq (R), in Nieuwegein, Netherlands, on 6 March 2014


               

    TNT Express wins two awards for customer service

    Recognition Customer

    January 28, 2014 - The fast support offered by TNT Express' customer care centre in Brussels has been named one of the best in Belgium. On 23 January, TNT Express received the "Contact Centre Accessibility" award presented by The House of Contact Centers (THoCC).

    During the fourth quarter of 2013, THoCC anonymously assessed the responsiveness of customer contact centres at 157 large companies across 22 industries. Each centre was approached up to thirty times via telephone, e-mail, live chat, web forms, Facebook and Twitter. TNT Express ranked first along with two other service companies. "Our service standards require us to respond 85% of phone calls within 10 seconds," said Rudi Berges, Manager Customer Service Benelux.

    TNT Italy app
    On the same day, the Italian branch of TNT Express received a special jury prize from CCMM (Customer Management Multimedia Competence) for its customer service app TNT Italia. The app, which allows smartphone users to track shipments and re-arrange deliveries, has been downloaded about 50,000 times since November 2011.

     

Page publication date: 05 January 2016 11:35 CET