TNT Express ICS Wins the European Quality Award

Oct 6, 2005

TNT Express - the world's leading business to business express delivery company - today announced that it's Information Communications Services (ICS) Support Unit has been awarded the European Quality Award by the European Foundation for Quality Management (EFQM), for demonstrating Excellence in the Operational Units of larger companies, category.

The prestigious award - presented this week at the EFQM gala dinner and presentation ceremony in Cardiff, UK - was accompanied by an additional prize for demonstrating excellence in 'leadership and constancy of purpose', one of the fundamental concepts that underpins the EFQM Excellence Model.

By integrating EFQM's Excellence Model into the organisation, Express ICS has developed a structured approach to developing and executing its strategies through value adding processes, leading to satisfied stakeholders and world?class performance levels.

Shwan Moubarak, Director of TNT Express ICS, said: "This achievement is a tribute to the dedication, enthusiasm and commitment to change demonstrated by the whole team. This accolade highlights the inherent excellence of our organisation. Furthermore, it proves how highly we rank alongside other leading European companies."

This year's achievement follows two previous excellence accolades awarded to TNT Express ICS in the last four years. The company has grown from attaining regional recognition with the 2002 Midlands Excellence Award, to winning the UK Excellence award in 2003.

"With the model of excellence firmly established in the structure of Express ICS, the company will continue to improve the standard of its operations. Customers, suppliers and partners are all set to benefit, as the EFQM framework re-enforces the importance of 'customer focus', 'process management' and 'results orientation', all of which are critical to our success, continued Dr Moubarak."