TNT Awards - Management Today Unisys Service Excellence Company of the Year Award

TNT Express Delivery Services is the outright winner of the 1997 Management Today Unisys Service Excellence Company of the Year Award which was presented to Tom Bell our Managing Director at the Houses of Parliament by former Deputy Prime Minister The Rt Hon Michael Heseltine MP, George Cox, Chief Executive of Unisys and Charles Skinner, Editor of Management Today magazine on September 3, 1997.

In 1996 the company also won the Management Today Unisys Business to Business Service Excellence Award and this prestigious award has again been won by TNT Express Delivery Services in 1997.

TNT Express Delivery Services is the express parcels and business mail division of TNT UK Limited. The company won the Management Today Unisys awards in the face of stiff competition from numerous other companies operating in all sectors of UK industry and commerce.

Former Deputy Prime Minister The Rt Hon Michael Heseltine MP (left) and George Cox Chief Executive Unisys (right) presenting Tom Bell, Managing Director, TNT Express Delivery Services with the 1997 Management Today Unisys Service Excellence Company of the Year Award.

At TNT a strong desire to excel in customer satisfaction is deeply rooted in all areas of the company.

"We are very proud of this latest success and our customers expect us to get it right first time, every time. Our ongoing success in winning these awards is tangible evidence of the discipline of continuous improvement which exists throughout the company. We always strive to beat our previous best performance and this approach helps us to provide customers with continuously improving services."says Tom Bell.

Key elements of the TNT service excellence package include :

• a role model telephone call handling policy


• outstanding employee involvement and motivation programmes


• ongoing development of innovative customer care initiatives


• commitment to continuous improvement throughout the business