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TNT Company Profile
background, mission, values and business
Background
TNT Express Services UK and Ireland is the country's leading business-to-business express delivery company. Established in the UK in 1978, the company has developed its leading position in the time-sensitive express delivery market through organic growth and, with an annual turnover in excess of £800 million, it employs 11,500 people in the UK & Ireland and operates more than 3,500 vehicles from over 70 locations.
TNT Express Services UK & Ireland delivers hundreds of thousands of consignments every week - in excess of 100 million items per year.
TNT Express Services is a division of TNT N.V. a listed public company, providing global express, mail and logistics services across the world.
The website address is www.tnt.co.uk
Financial Performance
The company has an annual turnover in excess of £800million and has achieved this success through organic growth rather than acquisition. The company has a strategic objective, set in 2008, to double the profits of the business by 2012.
Company Mission
Our mission is to exceed customers' expectations in the transfer of their goods and documents around the world.
We deliver value to our customers by providing the most reliable and efficient solutions in distribution and logistics.
We lead the industry by:
- Instilling pride in our people
- Creating value for our shareholders
- Sharing responsibility for our world
Innovation
In the last twenty five years TNT has:
- created the first guaranteed nationwide door-to-door, business-to-business next day delivery service
- developed a first-to-market range of time sensitive early morning delivery options
- launched the first nationwide door-to-door same day delivery service - TNT Sameday
This continuous innovation earned TNT the ultimate business accolade - The Queen's Award for Enterprise (Innovation category) in 2000. Committed to the highest standards of service and customer care, the company's achievements have been widely recognised with a series of prestigious industry awards. The company also boasts the coveted UK Quality Award and the prestigious European Quality Award, achieved in 1998, among its portfolio of accreditations for business excellence.
Company Culture
The company encourages a 'home grown timber' policy of promoting from within wherever possible. The Managing Directors of the three largest TNT businesses all started on the 'shop floor' - in fact TNT Express Services UK and Ireland Managing Director Tom Bell started working in operations with TNT in Maidstone depot in 1977. He now heads up the multi-million pound UK & Ireland business.
As Tom Bell says: "You can invest and invest and invest again in leading-edge technology, but our biggest achievement of all is the way we have continuously found innovative ways to bring the best out of our people. At TNT we have created a climate of enthusiasm and success where we constantly strive to beat our previous best and where employees are incredibly loyal to the company."
Customer Interface Technology
TNT Customer Interface Technology (CIT) embraces the most innovative range of despatch, tracking and tracing systems available, designed to make TNT even faster and more accessible to customers. The state of the art track and trace system developed by TNT Express uses data from consignment barcodes so that individual packages can be tracked at any point during transit. The system allows the company to advise customers on the status of consignments at any time in the process from collection to delivery. Customers can track shipments via the Internet, SMS, WAP-enabled mobile phones, PDA devices and through an e-mail tracking service.
The track and trace initiative was instrumental in helping TNT win the category of 'Best use of Internet/e-commerce' at the Motor Transport Awards 2003 - the transport industry equivalent of the 'Oscars'. The success was the company's 23rd Motor Transport Award in the past 20 years - an unprecedented achievement.
Customer Satisfaction
TNT Express has developed a proactive approach to Customer Care that has resulted in year-on-year revenue and profit growth and culminated in a total of six Motor Transport Awards for Customer Care in the past 20 years.
Health and Safety
In 2002 TNT became the first express delivery company to receive companywide 5 Star Accreditation from the British Safety Council for its health and safety management system. In the same year TNT was awarded four Swords of Honour from the British Safety Council (BSC) - the world's most prestigious health and safety accolade.
In 2003, the company achieved an even higher grading in retaining the BSC 5 Star Accreditation for the second year running and went one better by gaining five BSC Swords of Honour - a remarkable achievement given that only 40 Swords are awarded worldwide each year.
In 2004, TNT retained its 5 Star Accreditation with its highest ever rating to date and were awarded an unprecedented seven Swords of Honour - the first time in the history of the BSC that one organisation has won so many in a single year.
In 2005 TNT achieved the International Standard OHSAS 18001 (Occupational Health and Safety Assessment Series).
Corporate Sustainability
TNT Express Services has contributed to the success of TNT N.V. the Dutch-based express, mail and logistics giant in topping the entire Dow Jones Sustainability Index (DJSI) in 2007 - in only its third year on the index.
TNT recorded an overall rating of 91 out of a possible 100, the highest recorded score in the transport and express delivery category.
The prestigious DJSI tracks the financial performance of the leading sustainability-driven companies worldwide, organisations that combine business success with an ethical, caring and responsible approach across a variety of areas including economic, environmental and social criteria.
Strong evidence exists to show that organisations that adopt a more 'sustainable' approach to business enjoy positive benefits. Financial organisations such as Dow Jones have found that companies with a strong commitment and performance on corporate sustainability have enjoyed greater levels of profitability than similar companies who lack such a commitment.
The Environment
TNT promotes energy efficiency throughout the operation and has been a signatory to the Department of Environment/Energy Efficiency Office Declaration of Commitment to responsible energy management since 1993. The company is committed to preserving and improving the world in which we live and work.
The company recognises the importance of developing and sustaining positive relationships with local authorities and communities and consults with them on a range of environmental considerations, in particular on issues relating new depots such as road access and the impact on residential areas. In 2007 TNT achieved the coveted International Standard for Environmental Management ISO14001 for the entire UK operation - the first company to achieve company wide recognition in the transport sector.
The very nature of the express delivery market means the night-time movement of consignments via road and air is imperative. As a consequence, TNT is committed to minimising the effects of noise pollution and has invested in a range of BAe 146 aircraft, that emit engine noise at 1/8th of the levels of Boeing 727 aircraft that they have replaced.
TNT is active in a number of environmental initiatives including; a joint venture with the Imperial College, London, to develop alternative fuels, a drive to reduce waste reduction at its network of depots and a commitment to buy 23 per cent of its energy requirements from 'Green Energy Sources' in 2004.
In December 2006, TNT launched the world's first zero emission 7.5 tonne vehicle, with a view to taking on similar vehicles if its trial in London in early 2007 is successful.
The results of the most recent TNT Community Survey stated that the vast majority of businesses and householders consulted had either a 'High' or 'Good' overall perception of the company.
Further TNT Press Office information:
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