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TNT UK - Special Services Care Charter
At TNT Special Services we are proud of the standards we have attained, but none the less consistently endeavour to improve on them. What follows is our Customer Care Charter, which details the standards we have pledged to achieve in order to provide consistently high levels of service quality for the benefit of our customers.
- We will answer your incoming telephone calls promptly, courteously and within three rings
- When calling, you will always be able to speak directly with the member of TNT staff you require regardless of seniority and without having to state your name, your company or reason for your call
- Your local TNT Special Services manager is personally responsible for the day-to-day handling of your account. This enables us to establish a sound business relationship and provide you with unparalleled levels of sales and after sales service
- As a TNT Special Services customer, you will be contacted on a regular basis to ensure that we maintain a close liaison and provide excellence in customer care
- In the unlikely event that we misdirect one of your parcels, we guarantee to deliver the item direct within the shortest possible time at no extra cost to you
- TNT Special Services invoicing will always be clear and easily understood. Any query you may have regarding invoicing or accounts will be quickly and efficiently resolved. All enquiries will be responded to immediately
- Our reputation for safe and secure handling enables us to confidently offer Free Transit Liability cover at £15 per kilo up to a maximum of £15,000 per consignment, providing extra peace of mind for you
- In the unlikely event that you have to make a claim, we guarantee that a written response will be forwarded to you within 24 hours and, if necessary, a full investigation will be undertaken to resolve any claim
- We will communicate with you regularly to ensure that you are fully informed of our developments and to seek your opinion on the services we provide, our people and our standards
- All TNT employees are our ambassadors and they are trained to be efficient, helpful and courteous at all times. Despite the rarity of complaints, we guarantee that should you ever have cause to complain about the behaviour, attitude or road manner of any TNT employee, the issue will be taken up and we will reply to you within 24 hours
For further information about TNT Special Services please visit the following areas of the website:
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