Completing the consignment note

To ensure the safe delivery of your shipments, we have designed easy-to-use consignment notes and routing labels. These should be filled in clearly and accurately, with the sender and recipient name and address clearly marked.

Consignment number
Every shipment is assigned a unique consignment number. You can use these letters and numbers to track the status of your shipment through our tracking system. Please make a note of your consignment number for your further reference.

Section 1 - Sender's Account Number
Please enter your unique TNT account number in this section. If you haven't got an account number yet this will be created for you by our system.

Section 2 - Invoice to Receiver
If the Receiver is paying for the consignment charges, place a cross in this box and enter the Receiver's TNT account number. If you don't know the Receiver's TNT account number, please call your local TNT representative. The Sender will be liable for any unpaid charges.

Section 3 - Customer Reference
For your reference, this can be up to 24 characters long. It will be printed on the invoice and can also be used to track your consignment through our tracking system.

Section 4 - From (Collection Address)
Please complete with your company name, collection address, as well as the contact person's name and telephone number.

Section 5 - To (Receiver)
Please complete with the receiver's name, address, name and telephone number of the contact person. Please note: we cannot deliver to P.O. Box numbers.

Section 6 - Delivery Address
If the delivery address is different from the Receiver's address, please complete delivery address, name and telephone number of the contact person. Please note: we cannot deliver to P.O. Box numbers.

Section 7 - Dangerous Goods
Please indicate if the goods are of hazardous nature by placing a cross in the relevant box. If you are intending to send dangerous goods, please call our Customer Service to inform you are requesting a collection containing dangerous goods.

Section 8a) - Services
Select which service you require and indicate whether you are sending a document or non-document shipment. If you aren't sure please contact your local TNT representative for advice.

Section 8b) - Options
Please select the option(s) you require. For Insurance, please provide the currency and the insured value.

Section 9 - Special Delivery Instructions
Please provide us with any special delivery instructions you require.

Section 10 - Goods Description
Please provide:

• General description of the contents of the shipment. Our commodity checklist will help you find out how you should describe your package.


• Number of items


• Weight in kilos and grams


• Dimensions in centimetres


• Stat. No. (Customs Statistical/BTN Number)