Ensure your domestic shipment arrives in perfect condition

TNT processes more than 4.1 million shipments every week. We use professional staff and state-of-the-art sorting equipment to help ensure that your consignment arrives in-time and in perfect condition.

You play an important role in this task; making sure that your shipment is properly protected and packaged and ensuring that it is accurately labelled. Please consult the guidelines below to ensure that your shipment is one of the 4.1 million that arrives on-time and in perfect condition. If you have any queries or require any advice, please contact your local TNT Express Customer Service Department.


  • Clearly label all packages on the top of each item. This allows for faster identification and minimal handling.
  • Do not place any tape or shrinkwrap over the address label.
  • Give complete sender and recipient addresses, including phone and postal codes.
  • Include your address and the destination address inside the shipment.
  • Use tie-on airbill tags for skis, tyres, etc.

Here are some useful points for you to consider when packaging your goods

Small Items

  • Free, self-sealing plastic satchels are available to keep your small items, envelopes and documents clean and highly visible during transit.
  • Pad around delicate items such as samples. Computer disks should be placed in purpose-made wallets.

Multiple Items

Where there are several items in a single outer container they should be wrapped separately or interleaved to afford each item protection from the others. Any remaining space between the items and the outer container should be filled with sufficient packing material to prevent the items being damaged by movement in transit.

Heavy Items

  • If your goods are heavy they may need additional support or cushioning to hold them securely within their outer container. The weight of the contents must not overload the box or carton otherwise it may burst open.

Irregular Shapes

  • Awkwardly shaped items with projections or sharp corners need extra protection to prevent accidental damage and to avoid damaging other goods.
  • Please note: Heavy or irregularly shaped items should ideally be secured to a pallet for added stability and protection and to enable ease of handling.


  • Goods on pallets should be evenly stacked and items secured to the pallet by shrink wrapping, strapping or banding.

Highly Finished Objects

  • Items with highly finished or polished surfaces should be well padded prior to final outer packaging to avoid abrasion caused by movement within the packaging or by contact with box, staples etc. This covers items of luggage such as briefcases, which may also be affected by soiling or marking from adhesive labels.

Computer/Electronic Items

Items should be supported by polystyrene moulds and packed into suitable cartons.

Metal Objects

  • All metal objects must be especially well wrapped to protect our staff from injury and our other customers’ goods from damage. Never send bare, sharp metal without packaging.


  • Must be drained of any oils or fluids before packaging.

Fragile Items

  • Any items particularly sensitive to vibration or shock must be well wrapped, placed away from the edges of the box or in separate boxes if possible.
  • Any void between the item and its outer container should be filled with packing to ensure that the item is well cushioned and protected.
  • Please use fragile stickers so that we can identify these items and take extra care of them for you.


  • Securely seal all packages using good quality item tape to prevent them from bursting open, particularly if the contents are heavy.

Damaged, non-deliverable items

If the recipient refuses a consignment, leaks or is damaged, it will be returned to the sender if possible. If the sender refuses to accept the returned consignment, or it cannot be returned because of leakage or damage due to faulty packaging, the shipper is responsible for, and will reimburse TNT for all costs and fees of any type connected with the legal disposal of the consignment, and all costs and fees of any type connected with clean up of any spill or leakage.

For advice on the delivery of unusually large, heavy or awkward items please contact TNT Customer Service.

Understanding cubing and weighing

Cubing freight requires taking both the weight to volume ratio of the freight into account, as opposed to only weight. This means that the absolute capacity of our vehicles and aeroplanes we operate is taken into consideration.

The best way to understand cubing is by way of example:

Consider the movement of one tonne of feathers, as opposed to one tonne of lead. The feathers will take up more space on a vehicle or airplane than the lead. This means that the vehicle or airplane will not be able to maximise its dead weight carrying capacity for that load. As a result, cubing would apply - affecting the price charged.

The cubing and weighing will include the packing material, such as a pallet.