New customer – how to
Q: How do I send a package using TNT Express?
A: A simple and quick way to send a package is to use our online collection booking form. You can also enjoy the many benefits of myTNT, our free personalised online service. Simply complete the short registration form or find out more about myTNT.
Q: How do I track my TNT Express shipment?
A: If you wish to track international shipments sent outside China mainland, click here. Tracking your shipments is free, quicker and easier with myTNT.
Q: What documents are needed to accompany my shipment?
A: All TNT Express shipments must be accompanied by a consignment note. Shipments that travel outside China Mainland must also be accompanied by a commercial invoice.
Q: How do I order a supply of national or international consignment notes?
A: Simply call our service hotline 800 820 9868 or 400 820 9868(cell phone), and we will send you what you need.
Q: I need to send a shipment to a destination outside China mainland, so it must be accompanied by a commercial invoice. How should it be prepared?
A: You can find clear guidelines for preparing commercial invoices on our Customs Requirements page.
Q: Where can I find advice on packaging and labelling my shipment?
A: You can find helpful packaging and labelling tips on our Packaging Advice page. Should your shipment contain particularly valuable or delicate items, our Special Handling Services will take special care of them for you.
Click here.
