Special Handling Surcharges

Freight of a non-standard nature creates special challenges within our networks.

To ensure that your shipments are delivered on time and in perfect condition, please familiarise yourself with the types of shipments that require special handling.

Below you will find three "Special Handling" categories where an additional surcharge is applied to compensate for the additional costs incurred.

Health & Safety (HS)


Items that could cause injury such as unwrapped metals or undeclared hazardous goods.

Non-stackable (NS)


Non-stackable items - for example pyramid pallets - are pallets which have been built to prevent or limit other items from being placed on top, creating additional handling time and inefficient use of available network capacity.

Non-conveyable (NC)


Non-conveyable items are items which weigh less than 30 kgs (actual), are non-palletised, cannot be handled in our network via our automated conveyor systems if:

One or more of the dimensions exceeds 1.2m (l) x 0.7m (w) x 0.6m (h),  

Items, packaged or un-packaged  which are tubular or cylindrical shapes that cannot sit and remain flat on the conveyor system and are therefore manually handled, 

Liquids in drums or bottles, that when transported via the conveyors, would be unstable and risk falling off the conveyor and causing damage to the shipment, other customers' shipments and/or injury to employees  

Exceeds Dimensions (ED)


Items weighting 30 kgs or more (actual/dead) which under normal circumstances would be transported on "standard" dimensional pallets (for example, euro-pallets) enabling efficient handling via TNT's normal hub pallet processes, but cannot for the reasons stated below:

Weight and/or dimensions exceed TNT's maximum dimensions and weights

International Express services within Europe dimensions exceed 1.2 (l) x 1.2 (w) x 1.5 (h) m

Items, packaged or un-packaged which are tubular or cylindrical shapes that cannot be palletised and require manual handling with mechanical aids and/or more than one person. 

Items between 30 and 70 kgs which are not palletised and require more than person or mechanical aids to be used to handle the item safely

Please contact your local customer service representative

if you require additional information.