TNT Express Delivery Services UK and Ireland - Company Profile 2009
Background
TNT Express Services UK & Ireland is the UK's leading business-to-business express operator delivering up to 150 million items per annum. It has the largest individual share of the national market, employs more than 10,000 people and has an extensive network of 53 strategically located express delivery depots, plus sortation hubs and National Customer Contact Centres.
In addition to its leading role in the business-to-business express delivery market, TNT is also a major provider of end-to-end outsourcing services in the specialised arenas of information solutions, records management, logistics solutions and facilities management.
TNT has impeccable environmental credentials having topped the prestigious Dow Jones Sustainability Index (DJSI) for the past four years and being accredited with the Carbon Trust Standard in 2010. With the largest fleet of zero emission vehicles in the express sector, TNT is committed to reducing its carbon footprint by 40% between 2008 – 2020.
As a strong advocate of corporate responsibility, TNT is the largest benefactor of the children’s charity, Wooden Spoon, having generated donations in excess of £2.8m in recent years. Internationally, TNT also partners the United Nations’ World Food Programme providing annual sums of £7.5m to aid malnourished youngsters in impoverished areas across the globe.
The company has, to date, won an unprecedented 30 Motor Transport Awards in the past 24 years – the ‘Oscars’ of the UK transportation industry.
Established in the UK in 1978, the company has developed its leading position in the time-sensitive express delivery market through organic growth.
TNT Express Services UK & Ireland is a vital component of the newly formed independent company TNT Express N.V. a listed public company which came into being in May 2011 following its demerger from its sister company TNT Mail. It now stands alone as one of the world’s leading express delivery companies The website address for the UK business is www.tnt.co.uk
Customer Satisfaction
At the heart of its business strategy is a commitment to ‘Win the trust of our customers by delivering on our promises’. This is supported by a unique customer-focused initiative launched in 2010, called the Customer Promise.
TNT’s Customer Promise is a set of pledges which highlight the company’s commitment to always strive to not only meet, but exceed customer expectations. Since the Customer Promise was introduced TNT has seen a marked increase in the numbers of customers who say TNT is exceeding their expectations.
Financial Performance
The company has an annual turnover in excess of £800million and has achieved this success through organic growth rather than acquisition.
Company Mission
Our mission is to exceed customers' expectations in the transfer of their goods and documents around the world.
We deliver value to our customers by providing the most reliable and efficient solutions in distribution and logistics.
We lead the industry by:
- Instilling pride in our people
- Creating value for our shareholders
- Sharing responsibility for our world
Innovation
TNT is acknowledged as an innovative force in the express industry – an organisation that sets and raises ‘the bar’. Historically the company has delivered a numbers of ‘firsts’ in the industry such as, creating the first guaranteed nationwide door-to-door, business-to-business next day delivery service, developing a first-to-market range of time sensitive early morning delivery options and launching the first nationwide door-to-door same day delivery service. The company’s achievements have been recognised in the past with the ultimate business accolade - The Queen's Award for Enterprise (Innovation category).
Company Culture
TNT encourages a 'home grown timber' policy of promoting from within wherever possible. Alistair Cochrane, Managing Director, TNT Express Services is testimony to this approach having started as a sales executive 25 years ago.
"You can invest and invest and invest again in leading-edge technology, but our biggest achievement of all is the way we have continuously found innovative ways to bring the best out of our people. At TNT we have created a climate of enthusiasm and success where we constantly strive to beat our previous best and where employees are incredibly loyal to the company," said Alistair.
Such loyalty is reflected in the high numbers of employees who, each year, attend the company’s annual Long Service Awards, with dozens upon dozens of employees being thanked and rewarded for 25 years service within the ‘TNT family’.
In 2010, the company once again, featured in the publication ‘Britain’s Top Employers’ as one of the UK’s ‘…smartest and most forward-thinking companies…’ - further independent recognition of TNT’s standing as a desirable employer.
Customer Interface Technology and e-Solutions
TNT is committed to delivering a superior customer experience so it’s vital that we provide e-solutions that are fast, reliable and efficient.
TNT Customer Interface Technology (CIT) embraces the most innovative range of despatch, tracking and tracing systems available, designed to make TNT even faster and more accessible to customers. The state of the art track and trace system developed by TNT Express uses data from consignment barcodes so that individual packages can be tracked at any point during transit. The system allows the company to advise customers on the status of consignments at any time in the process from collection to delivery. Customers can track shipments via the Internet, SMS, WAP-enabled mobile phones, PDA devices and through an e-mail tracking service.
An extensive range of e-solutions includes e-invoicing facilities and a new re-delivery website where customers can select convenient times to ensure a successful delivery. The company offers a range Internet and PC-based services including myTNT, ExpressShipper and ExpressManager all of which are designed to make dealing with TNT that much simpler and quicker.
Health and Safety
TNT Express Services has a richly deserved reputation as one of the most health and safety conscious organisation s in the UK today. The company has an enviable track record of achievement in the field of H&S since the turn of the century, having won the highest recognition from the British Safety Council in the form of 16 Swords of Honour – widely acknowledged as the world’s most prestigious health and safety accolade.
In addition the company has also achieved the International Standard OHSAS 18001 (Occupational Health and Safety Assessment Series).
Corporate Sustainability
TNT Express Services has made a big contribution to TNT’s global success on the Dow Jones Sustainability Index (DJSI) for the past four years – a quite remarkable achievement.
The DJSI tracks the financial performance of the leading sustainability-driven companies worldwide, organisations that combine business success with an ethical, caring and responsible approach across a variety of areas including economic, environmental and social criteria.
Strong evidence exists to show that organisations that adopt a more 'sustainable' approach to business enjoy positive benefits. Financial organisations such as Dow Jones have found that companies with a strong commitment and performance on corporate sustainability have enjoyed greater levels of profitability than similar companies who lack such a commitment.
The Environment
TNT is committed to reducing its global CO² emissions by 40% between 2008 and 2020 and TNT Express Services is playing a key role.
The UK business has a fleet of more than 50 7.5 tonne and 3.5 tonne electric vehicles – the largest of its kind in the express sector – and was instrumental in the company being accredited with the Carbon Trust Standard in 2010. TNT is the first company in the express delivery sector to be recognised by the Carbon Trust for its continuous and progressive work in reducing its carbon footprint.
The zero emission fleet of vehicles is just one element in TNT’s worldwide programme -‘Planet me’ – designed to reduce the carbon footprint , not just of the company, but also that of all employees, their families and friends along with that of the company’s suppliers.
The company recognises the importance of developing and sustaining positive relationships with local authorities and communities and consults with them on a range of environmental considerations, in particular on issues relating new depots such as road access and the impact on residential areas.