Summary

Corporate Responsibility is an integral part of the TNT way of life – the company sees its approach as a key differentiator, something that sets it apart from its competitors both here in the UK and on a global scale. The 2010 Corporate

Responsibility Report addresses the important CR issues of the day here in Britain and Ireland and facilitates appropriate management behaviour which underpins the company’s wider business strategy.

TNT’s objective is to continually improve its management of social, environmental and economic issues that affect or influence its business
and supply network. It believes the management of CR is not only the right thing to do – it also makes economic and environmental sense. It sees CR as a core business consideration which is fundamental in delivering strategic and reputational benefits.

CR is an imperative in the modern business world – even more so in these economically challenging times – when customers and other stakeholders are seeking more and more from a service provider. CR is a key factor when it comes to winning hearts and minds and building that most important
of commercial platforms – trust. A conscientious and diligent approach
to CR enhances the trust levels placed in TNT by its various stakeholders.