We promise a friendly voice at the end of the phone
The friendly voice of a real person who knows what he or she is talking about - and who first and foremost listens to you. That's what we promise whenever you call our UK based customer service centres.
What to expect
- Your calls will be answered professionally and promptly, with our aim to answer at least 85% of calls within 10
seconds - You will have direct access to the person you require without calls being screened
- Any consignments tracking enquiries not answered immediately will be passed to our specialist support team. Our aim is to respond to your enquiry within one hour of your initial call
- Wherever possible, a single support team representative will take ownership of your enquiry until resolution
- If that person is not available, ownership of your call will be taken by a representative who can assist you
- If further action is required, time frames for our response will be clearly communicated by our representative