Please read carefully

TNT is aware that fraudsters use TNT's identity on websites and email messages to mislead internet shoppers. The fraudulent communications typically concern a request for advance wire transfer of money to pay for goods ordered on the internet, before the goods will be allegedly shipped by TNT. Or it concerns messages that request for an advance payment before the release of some lottery prize.

We advise all customers to beware of such requests for advance on-line payments, and that the existence of a consignment number (or tracking number) is not necessarily proof that a consignment is in the custody or control of TNT.

If you are in any doubt as to the authenticity of any TNT communication or whether TNT is in fact delivering a shipment intended for you, please contact our customer service department in your country.

TNT does everything reasonable in its power to prevent these scams from happening again. Our customer service, security and legal departments are working closely together to inform our customers of these scams and take them down. Furthermore, we cooperate with (inter-)national organizations to help prevent these scams (i.e. governments, Western Union, eBay, Office of Fair Trading).

What to do if you think you have been a victim?  Please read carefully

In order to close down the fraudulent website or email address as soon as possible, and hence preventing any further scams, we ask you to forward the fraudulent email message to e-crime@tnt.com. Please be informed that you will not receive a reply after you have forwarded the email message.

Further, we advise you to report the case with the local police. There have been instances that have actually lead to arrests.

The information which you forward to e-crime is passed on to the company's global security department. The security then uses the information to formally approach the company that hosts the fraudulent web site or email address. We have developed good relationships with most major Internet services providers (ISP), including Microsoft, Yahoo and AOL. Once TNT sends the ISPs the paperwork, action is normally taken within 24-48 hours. In the second half of 2007, TNT has closed down over 1,500 scam websites and email addresses