Jakarta, 14 November 2009 – TNT Indonesia, one of the world’s leading providers of express delivery services, was awarded as The Best Contact Centre of The Year at the 2nd Asia Pacific Contact Centre Association Leaders (APCCAL) & CCAM Expo 2009 held in Kuala Lumpur, 5-6 November 2009. The Award is another prestigious achievement that was obtained by TNT’s Contact Centre following to its winning at the Indonesia Contact Centre Association (ICCA) Awards as The Best Contact Centre Operation (under 100 seats) and The Best Agent Outbound, last May 2009.
Asri Rozalina, Country Customer Service Manager of TNT Indonesia expressed her excitement when receiving the award, “This is again recognition of all team’s hard work and commitment to exceed customer’s expectations by offering them our best practice in express delivery through in-depth understanding of customers’ business, accurate information, proactive advice, on-time package, helpful and professional expertise. This is also a motivation for the team to continuously improve our services to the customers.”
This highest accolade contact centre award in Asia Pacific is organised by Asia Pacific Contact Centre Association Leaders (APCCAL). APCCAL is a non-financial cooperative between in-country contact centre associations with all members participating for the development of the industry regionally. APCCAL counts industry associations from Malaysia, Australia, Singapore, the Philippines, Korea, China, Taiwan, Indonesia, Thailand and Hong Kong amongst its members.
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Notes to editors
About TNT
TNT provides businesses and consumers worldwide with an extensive range of services for their mail and express delivery needs. Headquartered in the Netherlands, TNT offers efficient network infrastructures in Europe and Asia and is expanding operations worldwide to maximise its network performance. TNT serves more than 200 countries and employs more than 163,000 people. Over 2008, TNT reported €11.1 billion in revenues and an operating income of €982 million. TNT is officially quoted on the Amsterdam Stock Exchange. TNT recognises its social responsibility and has formed partnerships with the United Nations World Food Programme and the United Nations Environment Programme to fight hunger and pollution in the world. Our efforts are being recognised; in 2008 TNT again reached the highest score of all companies included in the Dow Jones Sustainability Index and in the Carbon Disclosure Project in the carbon intensive sector.
More information about TNT can be found on its website http://group.tnt.com.
TNT Express in Indonesia
TNT started its express division in Indonesia in 1979 under PT Skypak International. TNT operates in 33 main cities in Indonesia, with 17 branch offices, 14 agents, 10 depots, six gateways (Jakarta, Surabaya, Batam, Medan, Denpasar, and Balikpapan) and 600 staff all over Indonesia. In compliance to government and industry regulation, TNT Indonesia has obtained international certification: TAPA A, ISO 9001, ISO 14001, OHSAS 18001, SA 8000 and Investor in People for its commitment in developing its human resources quality. As a global partner of UN’s agency, World Food Programme (WFP), TNT Indonesia has been involved in fund raising programmes for WFP, one of the programmes that generate public awareness is End Hunger: Walk the World. Furthermore, TNT Indonesia has also been involved in humanitarian relief programmes, for instance tsunami relief Aceh (2004), earthquake in Nias and Northern Sumatera (2005), Yogyakarta's quake (2006), and tsunami in West Java (2006).
