TNT Express Indonesia will now provide its customers with online access to POD (Proof of Delivery) signature images. It is a new standard feature of the company’s track and trace facility within its online and PC-based shipping tools myTNT, and ExpressShipper.
A POD signature image is a digital copy of the receiver’s signature, plus the date and time of delivery. Images will typically be available the morning after the day of delivery. Easy access will benefit senders by giving more control over their shipments. It also facilitates their administrative process and helps them get invoices paid. TNT Express makes the service available to its customers without the need to request it. The service does not carry any additional charges.
“In the era of digital communication where fast and reliable information has become a necessity, TNT continuously improves and enhances our technology deployment as our competitive advantage that answers customers’ changing needs. Our new and updated technology enables customers to get all information they need at a glance through online media. TNT is the first express delivery company to show customers worldwide hard copy proof of deliveries signed by customers on the internet.” said Ivan Siew, Director of TNT Indonesia.
The launch of online PoD signature image presents benefits to our customers, including:
- Availability worldwide of POD Signatures available the morning after the day of delivery.
- Allowing customers to sign once for multiple consignments delivered.
- Allowing customers to view the signature of POD image, print it, download it and attached it to an email for forwarding the image to another person if required.
- Efficient, simple, friendly and easy to use.
While for TNT, it increases company’s productivity and efficiency, including:
- Reduction in Customer Service support line of calls due to near “real-time” availability of POD Images to customers via the web.
- Reduced Operations “Office” process hours where run sheet imaging is no longer required or significantly reduced.
- Improved POD Signature Capture process for Drivers.
- Significant reductions in Paper consumption which reduce costs, waste and subsequently contribute to the preservation of the environment.
Besides Indonesia, TNT Express also provides POD signature images from more than 85 countries, covering more than 90% of the shipments it carries. The geographical coverage is set to increase to well over 100 destinations in the coming few months as TNT Express continues to roll out the solution to more countries and territories worldwide.
Recently, TNT had also launched e-Invoicing service - web-based secure electronic invoicing, which is provided free of charge, offers time- and cost savings, environmental and security benefits for both TNT and its clients. “Upgraded technology applied showed TNT commitment to remain one step ahead in customer satisfaction and extend market position in the industry. Going forward, TNT keeps continue to work on improving the service we offer our customers and helping to grow their profitability,” Ivan added.
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TNT Express POD signature image coverage: Destination countries (November 2009)
Afghanistan Argentina Austria Australia Bahrain Bangladesh Belgium Bhutan Bolivia Botswana Brazil Bulgaria Canada Chile China Colombia Costa Rica Czech Republic Denmark Egypt El Salvador Estonia Finland France French Polynesia | Germany Greece Guam Hong Kong Hungary Iceland India Indonesia Iran Ireland Israel Italy Japan Jordan Kenya Korea Kuwait Latvia Lesotho Lithuania Luxembourg Malawi Malaysia Maldives Malta Mauritius | Micronesia Myanmar Nepal Namibia Netherlands New Caledonia Oman Palau Peru Philippines Poland Portugal Qatar Romania Russia Saudi Arabia Singapore Slovakia Slovenia South Africa Spain Sudan Swaziland Sweden Switzerland Syria Taiwan | Tanzania Thailand Turkey United Arab Emirates United Kingdom United States of America Uruguay Vietnam Yemen |
About TNT
TNT provides businesses and consumers worldwide with an extensive range of services for their mail and express delivery needs. Headquartered in the Netherlands, TNT offers efficient network infrastructures in Europe and Asia and is expanding operations worldwide to maximise its network performance. TNT serves more than 200 countries and employs more than 163,000 people. Over 2008, TNT reported €11.1 billion in revenues and an operating income of €982 million. TNT is officially quoted on the Amsterdam Stock Exchange. TNT recognises its social responsibility and has formed partnerships with the United Nations World Food Programme and the United Nations Environment Programme to fight hunger and pollution in the world. Our efforts are being recognised; in 2008 TNT again reached the highest score of all companies included in the Dow Jones Sustainability Index and in the Carbon Disclosure Project in the carbon intensive sector.
More information about TNT can be found on its website http://group.tnt.com.
About TNT Express in Indonesia
TNT started its express division in Indonesia in 1979 under PT Skypak International. TNT operates in 33 main cities in Indonesia, with 17 branch offices, 14 agents, 10 depots, six gateways (Jakarta, Surabaya, Batam, Medan, Denpasar, and Balikpapan) and 630 staff all over Indonesia. In compliance to government and industry regulation, TNT Indonesia has obtained international certification: TAPA A, ISO 9001, ISO 14001, OHSAS 18001, SA 8000 and Investor in People for its commitment in developing its human resources quality. As a global partner of UN’s agency, World Food Programme (WFP), TNT Indonesia has been involved in fund raising programmes for WFP, one of the programmes that generates public awareness is End Hunger: Walk the World. Furthermore, TNT Indonesia has also been involved in humanitarian relief programmes, for instance tsunami relief Aceh (2004), earthquake in Nias and Northern Sumatera (2005), Yogyakarta's quake (2006), and tsunami in West Java (2006).
