Frequently asked questions
1. Topic area: send a package
Q: How do I send a package using TNT Express? A: A simple and quick way to send a package is to use our online collection booking form. You can also enjoy the many benefits of myTNT, our free personalised online service. Simply complete the short registration form or find out more about myTNT. |
2. Topic area: track shipment status
Q: How do I track my TNT Express shipment? A: To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment or your own reference number within our online track package tool. When you are on the move you can also track your package with our mobile services. Tracking your shipments is free, quicker and easier with myTNT |
3. Topic area: create shipping documents
Q: What documents are needed to accompany my shipment? A: All TNT Express shipments must be accompanied by a consignment note. All shipments, except documents, that travel outside the European Union must also be accompanied by a commercial invoice. Q: How do I order a supply of national or international consignment notes? A: Simply call 0807 | 777 888 and we will send you what you need. Q: I need to send a shipment to a destination outside the European Union, so it must be accompanied by a commercial invoice. How should it be prepared?
A: You can find clear guidelines for preparing commercial invoices on our Customs Requirements page.
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4. Topic area: pack and label
Q: Where can I find advice on packaging and labelling my shipment? A: You can find helpful packaging and labelling tips on our Packaging Advice page. Should your shipment contain particularly valuable or delicate items, our Special Handling Services will take special care of them for you. |
5. Contact us