Frequently asked questions
New Customer - How to
- send a package
- Tracking Shipment Status
- Create Shipping Documents
- Pack and Label
- Contact Us
Send a Package
Q: How do I send a package using TNT Express?
A: A simple and quick way to send a package is to use our online collection booking form.
You can also enjoy the many benefits of myTNT, our free personalised online service. Simply complete the short registration form or find out more about myTNT.
Q: How do I track my TNT Express shipment?
A: To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment or your own reference number within our online track package tool. When you are on the move you can also track your package with our mobile services. Tracking your shipment is free. quicker and easier with myTNT.
Q: What documents are needed to accompany my shipment?
A: All TNT Express shipments must be accompanied by a consignment note. All shipments, except documents, that travel outside of Jordan must also be accompanied by a commercial invoice.
Q: How do I order a supply of national or international consignment notes?
A: Simply call +962 6 5931977 and we will send you what you need.
Q: I need to send a shipment to a destination outside of Jordan, so it must be accompanied by a commercial invoice. How should it be prepared?
A: You can find clear guidelines for preparing commercial invoices on our customs requirements page.
Q: Where can I find advice on packaging and labelling my shipment?
A: You can find helpful packaging tips on our packaging advice page. Should your shipment contain particularly valuable or delicate items, our special handling services will take care of them for you.
Question : Iraqi Visas ?
TNT Jordan is just a carrier for Iraqi Visas, applications could be submitted either in TNT Iraq or the Jordanian Ministry of Interior Affairs. For further information, please call our Iraqi Visa department at +963 6 593 1966.