Customs clearance

Get it right for speedy transit

There’s no avoiding customs formalities when you ship across international borders. We can help make sure it all happens efficiently, accurately and as quickly as possible.

Every import or export shipment you make requires a customs clearance declaration and may be subject to duty and local taxes.

We support you in this process by providing:

  • A managed customs clearance service
  • Access to experts with specialist import and export local knowledge
  • Clear and relevant customs information  
  • Compliance with regulations when completing declarations on your behalf
  • Guidance on country restrictions and embargoes


International customs rules on classifying products are based on a standardised system of names and numbers to define goods by what they are made from and what they are used for. Export and import clearance use this classification to determine the applicable duty and/or tax rates, as well as required accompanying documents.


The shipping documents you provide with your consignment are used at customs clearance points throughout its journey. It is critical that the information you provide in the documents is accurate to avoid any delays and/or fines from customs authorities.

All international shipments must be accompanied by a commercial invoice. Additional documents may be required, such as a Certificate of Origin, ATR or EUR1, depending on the type of goods and destination. For restricted goods  covered by import or export regulations, a licence may also be required.


Import duty (or 'customs duty') is payable to the customs authorities when goods are imported into a country. It is based on the classification of the goods and is generally charged as a percentage of the value of the goods.

Sales tax is a financial levy when goods are sold. The rate differs from country to country and is charged on all sales transactions, not just imports, as a percentage of the value of the goods.      

In most cases these charges will need to be paid before customs release the goods for delivery.


We're committed to achieving safety and security standards under various customs-led, secure supply chain programmes around the world and hold the following certifications:

  • Authorised Economic Operator (AEO) - EU, Switzerland, Norway & Taiwan
  • Customs, Trade Partnership against Terrorism (C-TPAT) - USA
  • Partners in Protection (PiP) - Canada
  • Secure Trade Partnership Plus (StP+) - Singapore


We understand that customs clearance and export regulations can be challenging, with a lot of very specific terminology. If you need help, check our online glossary  or contact us  with any questions.  

Regulation Updates

“Special assistance? Any Questions? We are here to help you”
+254 703 052020

Go to the Help Centre

“Sending from point A to B, Prepare, Ship, Deliver”
See how

Go to the explainer

“More than 5 parcels a week? Start using our Online Tool”

View features