Case Study: DNV Petroleum Services
Customer Background
The foremost name in marine fuel management, DNV Petroleum Services (DNVPS) is headquartered in Singapore, with regional offices in Europe, North America and the Middle East (Note: Apart from our HQ, the Singapore office also houses the Asia-Pacific regional office). DNVPS was looking for a partner who, as well as sharing their commitment to the environment , could help them improve their customer service levels and supply chain efficiency.
Challenge
Assist customer in their vision of achieving a global impact for a safe and sustainable future by:
• Enhancing overall supply chain efficiency and reducing inventory costs
• Improving their customer service levels through faster transit times for fuel testing kits
• Improving supply chain security
• Reducing their carbon footprint
TNT Solution
• Establish regional distribution centres in the Netherlands and Singapore
• Provide a door-to-door, time-definite solution using TNT’s integrated air and road networks throughout Asia, Europe and the United States
• Create a dedicated and specialised customer service and support team for DNVPS
• Provide a choice of economical service (Economy Freight) and expedited service (Express Freight) according to DNVPS’ needs and requirements
• Develop and establish standard operating procedures to ensure supply chain security
Benefits to Customer
• Reliable, fast and secure delivery of fuel testing kits
• Reduced stock locations, time-to-market and carbon footprint due to centrally located Regional Distribution Centres
• Fully TNT managed and integrated distribution network that provides full ‘track and trace’ capability from start to end
• Improved customer satisfaction and enhanced fulfilment service levels
• Increased exposure of commitment to saving the environment, through association with a company holding ‘Environmental Management’ ISO 14000 certification
About DNVPS
DNVPS introduced the fuel quality testing (FQT) service in 1980 to meet the needs of a maritime community seriously concerned about the quality of bunkers supplied in ports worldwide. As the industry’s pioneer in marine fuel analysis, DNVPS’ FQT Programme provides quality and safety assurance to ship owners and operators in the procurement and the use of marine fuels.
DNVPS has tested more than 1 million marine fuel samples. Providing 24-hour support through its laboratories and technical team, their customers will be immediately notified of fuel quality problems in bunkering ports around the world.
Besides FQT, DNVPS also offers a comprehensive range of other products and services, such as sampling kits; line samplers; technical seminars; fuel system checks (FSC); blend optimization programme (BOP); bunker quantity surveys (BQS), bunker quality statistics (including FuelWise, a ‘live’ data service available on the Internet); and Total Fuel Management solutions, a consulting service helping ship operators optimise fuel efficiency and savings.
DNVPS is also in the forefront of developing extended analytical services for marine fuels, including ignition and combustion services as well as advance investigative testing for detecting chemical wastes and other contaminants.
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