Það er nauðsynlegt að vera vakandi fyrir svindli á Internetinu. Vörumerki TNT er stundum notað á vefsíðum og í tölvupóstum til að blekkja þá sem versla á Netinu. Algengast er að beðið sé um millifærslur á fjármunum áður en TNT getur flutt meinta sendingu.
Við ráðleggjum viðskiptavinum okkar að varast slíkar beiðnir, sendingarnúmer er ekki endilega trygging fyrir því að sendingin sé í vörslu TNT.
Sértu í vafa, hafðu samband við þjónustufulltrúa TNT í síma 580 1010.
TNT gerir allt sem í valdi þess stendur til að koma í veg fyrir netsvindl. Við reynum að tryggja upplýsingaflæði til viðskiptavina um hvað þeir eigi að varast og erum í samvinnu við opinbera aðila til að uppræta netsvindl.
Alþjóðlegar upplýsingar um netsvindl (á ensku)
What to do if you think you have been a victim?
In order to close down the fraudulent website or email address as soon as possible, and hence preventing any further scams, we ask you to forward the fraudulent email message to e-crime@tnt.com. Please be informed that you will not receive a reply after you have forwarded the email message.
Further, we advise you to report the case with the local police. There have been instances that have actually lead to arrests.
The information which you forward to e-crime is passed on to the company's global security department. The security then uses the information to formally approach the company that hosts the fraudulent web site or email address. We have developed good relationships with most major Internet services providers (ISP), including Microsoft, Yahoo and AOL. Once TNT sends the ISPs the paperwork, action is normally taken within 24-48 hours. In the second half of 2007, TNT has closed down over 1,500 scam websites and email addresses.
For further advise and information we want to refer to the following organisations:
e-Auction or internet related matters
If you have conducted internet purchase transactions and have used eBay, then we would also recommend that you review the information contained in the eBay Trust and Safety Centre at www.ebay.com concerning the use of payment services Western Union also provide guidance on consumer fraud awareness, which once again can be found on their global website www.westernunion.com.
Additional information on internet based fraud is available via the Federal Trade Commission - http://www.ftc.gov/bcp/edu/microsites/idtheft/index.html
e-Lottery related matters
If you have been requested to forward an advance payment in order to collect fraudulent lottery winnings or incidents of a similar nature, guidance can be obtained from the following website
http://www.fraudwatchinternational.com/lottery/
General Information
UK (& Europe)
Consumer Direct is the government-funded telephone and online service offering information and advice on consumer issues (with the Office of Fair Trading and Local Authority Trading Standards Services). They provide guidance, advice and reporting services, which are available at www.consumerdirect.gov.uk.
The UK Office of Fair Trading have a website offering guidance and awareness - www.oft.gov.uk
USA
In the USA, the national Fraud Information Center and Internet Fraudwatch Program maintains a website dedicated to the reporting of fraud, and has specific information concerning internet based fraud. This is available at www.fraud.org/internet/intinfo.htm and www.fraud.org.
How TNT combats fraud
Those customers that received fraudulent communication are asked to forward as much information as possible. This information is passed on to the company's global security department, which gathers whatever evidence is available. TNT then uses the information to formally approach the company that hosts the fraudulent web site or email address. We work closely with most major Internet services providers (ISP), including Microsoft, Yahoo and AOL. Once TNT sends the ISPs the paperwork, action is normally taken within 24-48 hours. In the second half of 2007, TNT closed down over 1,500 scam websites and email addresses.
During this process, we provide the customer with advice and assistance in working with the police if the customer decides to report the case. There have been instances that have actually lead to arrests.
For over 2 years there has been a focused effort to inform and educate all customer services staff of the eCrime problems facing TNT. These internal platforms and documents have been successful at raising the awareness of e-crime within the company. This communication has taken several forms including:
- meetings between Global Security and Compliance and Customer Services
- the publication of regular newsletters
- the circulation of standard responses to customer enquires, and
- guides to assist Customer Services in the identification of and response to e-crime incidents.
Publication date : 20th December 2007