FAQ
Novos Clientes - Saiba como
Fazer um envio
Localizar o Envio
Criar os documentos do envio
Embalar e etiquetar o envio
Contactar-nos
Fazer um envio
R: A maneira mais simples e rápida de expedir um envio será através da nossa ferramenta on-line Expedir. Todas as informações essenciais de ajuda poderão ser consultadas na secção Suporte.
Localizar o envio
Q : How do I track my TNT Express shipment?
A : To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment or your own reference number within our online track package tool. When you are on the move you can also track your package with our mobile services.
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Criar os documentos do envio
Q : What documents are needed to accompany my shipment?
A : All TNT Express shipments must be accompanied by a consignment note. All shipments, except documents, that travel outside the European Union must also be accompanied by a commercial invoice.
Q : I need to send a shipment to a destination outside the European Union, so it must be accompanied by a commercial invoice. How should it be prepared?
A: You can find clear guidelines for preparing commercial invoices on our Customs Requirements page.
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Embalar e etiquetar o envio
Q : Where can I find advice on packaging and labelling my shipment?
A : You can find helpful packaging and labelling tips on our Packaging Advice page. Should your shipment contain particularly valuable or delicate items, our Special Handling Services will take special care of them for you.
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Contactar-nos
If you need further assistance please complete our contact us form and a TNT representative will contact you.