COVID-19 Update- For deliveries where we would normally ask for a signature from you, our drivers will now confirm delivery from you verbally. Our tracking system will show ‘CV19’ as our driver will enter this in the signature field after they’ve spoken to you.  If no-one is available, you can re-arrange your delivery on our tracking page.

Delivery Support

TNT delivery services on behalf of His Majesty’s Passport Office, General Register Office and UK Visas and Immigration.

Track your item

If you have received notification that your passport has been printed, please allow several working days (Monday to Friday) from receipt of your notification from HM Passport Office before attempting to track your shipment. For example, if you receive notification on a Friday that your passport has been printed, tracking information will normally be available from Tuesday the following week. However, sometimes it may take longer for our page to update.  Please don’t contact us; we will update tracking information as soon as we can.

For the majority of passport deliveries, if you have a letterbox that allows us to post directly into your  property we can deliver even if you are not at home.  For more information please see  ‘Do I Need To Be At Home For My Delivery?’ below.

All UKV&I and Travel Documents items MUST be signed for by the individual to whom they are addressed to, so you will need to be at home.

We are experiencing a higher demand than expected for our delivery service.  As a result, deliveries may take longer than usual.  We apologise for any inconvenience caused.

FAQs

Who are you expecting your Document from?

TNT working in partnership with HM Passport Office, GRO and UKVI

TNT have been delivering our customers’ promises for over 70 years, delivering millions of parcels, documents and freight consignments with care and attention.

We are now proud to be delivering items on behalf of His Majesty’s Passport Office, GRO and UKVI.