As part of an effort to enhance customer experience, TNT has recently improved transit times for export shipments from North Vietnam to Narita (NRT), Japan.
The summary of transit time improvement is outlined in the table below.
| Origin | Destination | Services | Day of Week PUP* | Old Transit- time | New Transit- time |
North Vietnam (via HAN Gateway) | Narita (NRT), Japan | TNT Express Services | Monday-Saturday | 2-3 days | 1-2 days |
* If the shipment is picked up after the cut-off time, the shipment will be uplifted next day.
Note: There may be additional transit time extensions and excluding weekend days and temporary service suspension experienced due to the current COVID-19 situation. Please find out more on tnt.com/vn
To keep track of the status of your shipments, please visit tnt.com/vn. If you have more questions, please contact our Customer Service team at 1800 1589.
We would like to inform you that effective Dec 1, 2020, the working hours of TNT Call Center will be adjusted until further notice. Hopefully this adjustment will allow us to serve customers better in the coming time.
| TNT Call Center working hours | |
| Monday - Friday | 7:00 - 20:00 |
| Saturday | 7:30 - 16:30 |
| Sunday | No service |
| Public Holidays | No service |
If you have any questions, please do not hesitate to contact our Customer Service Center at 1800 1589 (toll-free).
Effective Mar 2, 2020, the launch of the New TNT Hanoi Gateway will hopefully shorten the export and import process for TNT shipments.
In line with this change, customers will need to apply TNT Hanoi Bonded Warehouse code 01DDECC for self-processed shipments with the custom clearance. TNT address for the new TNT Hanoi Gateway remains unchanged at ALS centralized Express area at Phu Minh commune, Soc Son district, Ha Noi.
If you have any questions, please do not hesitate to contact your TNT Sales Representative or our Customer Service team at 1800 1589.
We are pleased to inform you that effective October 5, 2020, FedEx Express and TNT shipments from around the world to Ho Chi Minh City and neighbouring provinces in South Vietnam (via SGN gateway) now will arrive one day faster.
The summary of transit time improvement is outlined in the table below.
| Origin | Destination | Services | Day of Week PUP* | Transit- time improvement |
Worldwide | South Vietnam (via SGN gateway) | All FedEx and TNT Services | Monday-Friday | 1 business day |
* If the shipment is picked up after the cut-off time, the pickup date will be the next day.
Note: There may be additional transit time extensions and temporary service suspension experienced due to the current COVID-19 situation. Please find out more on fedex.com/vn and tnt.com/vn
To obtain information about the status of your shipments, please visit fedex.com/vn or tnt.com/vn. Should you have more questions, you may also call our Customer Service team at 1800 1589.
We are pleased to inform you that effective November 1, 2020, we will apply electronic invoice instead of paper invoice via an e-invoicing portal following the regulation1 of Vietnam government. This e-invoicing solution will enhance your digital experience with greater convenience and faster speed of transactions, as well as meet the requirements for information security and ease in storage and retrieval of invoices.
In order to access and download electronic invoices via the portal at https://vneinv.tnt.com/, please send your registered email address to Vietnam.Billing@tnt.com. Please be informed that you will be receiving emails for invoice alerts from tnt-einvoice@vnpt-invoice.vn as VNPT is our authorized vendor.
If you have any questions, please do not hesitate to contact the Billing team via email address above or at 8428 3547 1563 and our Customer Service team at 1800 1589.
1 According to Government's Decree No. 119/2018/ND-CP dated September 12, 2018 on electronic invoices and Circular No. 68/2019/TT-BTC dated September 30, 2019 on provide guidance on implementation of some Article of the Government's Decree No. 119/2018/ND-CP dated September 12, 2018 on electronic invoices, Vietnam's government requested all companies operating in Vietnam to implement solution using of electronic invoices for the sale of goods and services by Nov 1, 2020.