Additional services and surcharges

Does your shipment require extra attention? TNT offers a wide range of additional services to handle your requirements. Take into consideration mandatory surcharges that apply to every shipment.

Additional services

Time definite

  • 9:00 Express
  • 10:00 Express
  • 12:00 Express

Collection and delivery

  • Priority
  • Late collection
  • Remote area service
  • Resolved wrong address
  • East Malaysia service
  • Bonded surcharge

Shipment handling

  • Non-conveyable
  • Exceeding dimensions
  • Non-stackable

More

  • Special goods transport
  • Enhanced liability
  • Paper consignment notes and invoices

Download additional services fees

Surcharges

Surcharges are additional charges that are mandatory and applicable to your TNT shipments. When shipping consignments with TNT, the following surcharges apply:

Fuel surcharges
TNT applies an index-based fuel surcharge to every shipment. 

Enhanced security surcharge
TNT has implemented additional procedures, activities and investments to safeguard our customers' shipments whilst in our custody. To partially offset the additional costs an Enhanced Security Surcharge is applied to all shipments.

The enhanced security surcharge will be levied on all international Express, Economy Express and Special Express shipments at the rate of €0.05 per kilo*, subject to a minimum of €0.50 and maximum €10.00 per shipment.

For airfreight shipments, a surcharge is levied at the rate of €0.09 per kilo*. The minimum surcharge is based on a weight of 100kg. There is no maximum charged weight.

*TNT uses a volumetric conversion factor to calculate whether a shipment will be charged according to its statistical weight or volumetric weight - whichever is greater.

TNT reserves the right to assess fuel and other surcharges on shipments without notice. The amount and duration of any such surcharges will be determined at our sole discretion. By tendering your shipments to TNT, you agree to pay the surcharges, as determined by TNT.

Demand Surcharge (Malaysia)



Beginning September 4, 2023, the "Peak surcharge" will be renamed as "Demand surcharge".

The applicability, duration, and amount of the Demand Surcharge is determined for each region based on regular assessments of shipping volume and available capacity within our network and other considerations. 

Demand Surcharge will be determined at TNT’s sole discretion and subject to the terms and conditions provided in TNT Service Guide and TNT Standard Conditions of Carriage of shipment origin country. TNT reserves the right to amend the Demand Surcharge, including but not limited to the rates, duration, applicable areas or any other conditions. TNT may also, at its sole discretion, cancel, modify or adjust any waiver of Demand Surcharge by prior notice. 

Peak surcharge from April 6, 2020 to August 9, 2020

Effective date

Impacted shipments

Surcharge per kg (in MYR)

April 6, 2020 - August 9, 2020

Outbound from Mainland China to the rest of the world

MYR 4.30 per kg*

 

Intra-APAC**

MYR 4.30 per kg*

 

All international shipments except for above

MYR 1.00 per kg*

* MYR 4.30 per shipment minimum applies regardless of the origin markets.

** The shipments transported among Australia, Brunei, China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, South Korea, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Philippines, Papua New Guinea, Singapore, Taiwan China, Thailand and Vietnam, except for the shipments between Australia and New Zealand.

Peak Surcharge from August 10, 2020 to April 18, 2021
 

Effective date

Impacted shipments

Surcharge per kg (in MYR)

August 10, 2020 to April 18, 2021

Outbound from Malaysia to Australia and New Zealand

MYR 8.60 per kg1

 

Intra-APAC except for above2

MYR 4.30 per kg3

 

Outbound from Malaysia to USA, Canada and Puerto Rico

MYR 4.30 per kg3

 

All international shipments except for above

MYR 1 per kg3

1. MYR 8.60 per shipment minimum for outbound from Malaysia to Australia and New Zealand

2. APAC markets: Australia, Brunei, China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam

3. MYR 4.30 per shipment minimum applies
 

Peak Surcharge from April 19, 2021 to November 21, 2021
 

Effective date

Impacted shipments

Surcharge per kg (in MYR)

April 19, 2021 to November 21, 2021

Outbound from Malaysia to Australia and New Zealand

MYR 10.70 per kg1

 

Intra-APAC except for above2

MYR 4.30 per kg3

 

Outbound from Malaysia to USA, Canada and Puerto Rico

MYR 4.30 per kg3

 

All international shipments except for above

MYR 1 per kg3

1. MYR 10.70 per shipment minimum for outbound from Malaysia to Australia and New Zealand.

2. APAC markets: Australia, Brunei, China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam

3. MYR 4.30 per shipment minimum applies
 

Peak Surcharge from November 22, 2021 to March 6, 2022
 

Effective date

Impacted shipments

Surcharge per kg (in MYR)

November 22, 2021 to March 6, 2022

Outbound from Malaysia to Australia and New Zealand

MYR 10.70 per kg1

 

Intra-APAC except for above2

MYR 4.30 per kg3

 

Outbound from Malaysia to USA, Canada and Puerto Rico

MYR 4.30 per kg3

 

Outbound from Malaysia to rest of the world

MYR 4.30 per kg3

 

Inbound from countries/territories outside APAC markets 2

MYR 1 per kg3

1. MYR 10.70 per shipment minimum for outbound from Malaysia to Australia and New Zealand.

2. APAC markets: Australia, Brunei, China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam

3. MYR 4.30 per shipment minimum applies
 

Peak Surcharge from March 7, 2022 to April 10, 2022
 

Effective date

Impacted shipments

Surcharge per kg (in MYR)

March 7, 2022 to April 10, 2022

Outbound from Malaysia to Australia and New Zealand

MYR 10.70 per kg1

 

Intra-APAC except for above2

MYR 4.30 per kg3

 

Outbound from Malaysia to USA, Canada and Puerto Rico

MYR 4.30 per kg3

 

Outbound from Malaysia to rest of the world

MYR 5.20 per kg4

 

Inbound from countries/territories outside APAC markets2

MYR 1 per kg3

1. MYR 10.70 per shipment minimum for outbound from Malaysia to Australia and New Zealand.

2. APAC markets: Australia, Brunei, China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam

3. MYR 4.30 per shipment minimum applies
4. MYR 5.20 per shipment minimum applies
 

Peak Surcharge from April 11, 2022 to September 3, 2023
 

Effective date

Impacted shipments

Surcharge per kg (in MYR)

 

Outbound from Malaysia to Australia and New Zealand

MYR 10.70 per kg1

 

Intra-APAC except for above2

MYR 4.30 per kg3

April 11, 2022 to September 3, 2023

Outbound from Malaysia to USA, Canada and Puerto Rico

MYR 4.30 per kg3

 

Outbound from Malaysia to rest of the world

MYR 5.20 per kg4

 

Inbound from countries/territories outside APAC markets2

MYR 1.6 per kg

The surcharge amounts presented above are indicative only and may differ depending on the rate scale or price list for which you have registered with TNT. To find out the actual peak surcharge for your shipment, please log in to your TNT account on tnt.com and use the “Rates & Transit Times” application. If you have any questions, please contact your local Sales or Customer Service team.

1. MYR 10.70 per shipment minimum for outbound from Malaysia to Australia and New Zealand.

2. APAC markets: Australia, Brunei, China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam

3. MYR 4.30 per shipment minimum applies
4. MYR 5.20 per shipment minimum applies
 

Demand Surcharge from September 4, 2023
 

Effective date

Impacted shipments

Surcharge per kg (in MYR)

 

Outbound from Malaysia to Australia and New Zealand

MYR 10.70 per kg1

 

Intra-APAC except for above2

MYR 4.30 per kg3

September 4, 2023

Outbound from Malaysia to USA, Canada and Puerto Rico

MYR 4.30 per kg3

 

Outbound from Malaysia to rest of the world

MYR 5.20 per kg4

 

Inbound from countries/territories outside APAC markets2

MYR 1.6 per kg

The surcharge amounts presented above are indicative only and may differ depending on the rate scale or price list for which you have registered with TNT. To find out the actual surcharge for your shipment, please log in to your TNT account on tnt.com and use the “Rates & Transit Times” application. If you have any questions, please contact your local Sales or Customer Service team.

1. MYR 10.70 per shipment minimum for outbound from Malaysia to Australia and New Zealand.

2. APAC markets: Australia, Brunei, China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam

3. MYR 4.30 per shipment minimum applies
4. MYR 5.20 per shipment minimum applies 
 

Vietnam Value Added Tax (VAT) rate reduction for TNT shipments originating from Vietnam (effective February 1, 2022 to December 31, 2022)

Effective from February 1, 2022 to December 31, 2022, invoices for TNT outbound shipments originating from Vietnam and any ancillary services performed and consumed in Vietnam for both outbound bill shipper and outbound bill consignee will reflect a reduced Vietnam VAT rate of 8%.

This is due to a temporary policy announced by the Vietnam government to support the socio-economic development recovery program in Vietnam due to COVID-19 pandemic.

The VAT below will apply to all customers for shipments originated from Vietnam and any ancillary services performed and consumed in Vietnam, including payers billed outside and inside Vietnam:
 

Origin of Shipment
VAT rateEffective dates
Vietnam

Vietnam VAT rate reduced from 10% to 8%.

February 1, 2022 to December 31, 2022, both days inclusive.

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.

Additional GST for TNT collect shipments imported from India (effective September 1, 2020)

Starting September 1, 2020, invoices for TNT collect shipments imported from India will reflect an additional India Goods and Services Tax (GST) as applicable. This is part of our continuous effort to align FedEx Express and TNT policy globally, as well as to comply with India Tax regulations. The GST below will apply to all customers, including payers billed outside India:
 

Origin of ShipmentAdditional Tax
IndiaIndia 18% GST

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.

Additional VAT for TNT collect shipments imported from Vietnam (effective September 1, 2020)

Starting September 1, 2020, invoices for TNT collect shipments imported from Vietnam will reflect an additional Vietnam Value Added Tax (VAT) as applicable. This is part of our continuous effort to align FedEx Express and TNT policy globally, as well as to comply with Vietnam Tax regulations. The VAT below will apply to all customers, including payers billed outside Vietnam:

Origin of ShipmentAdditional Tax
VietnamVietnam 10% VAT

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.

Additional VAT for TNT collect shipments imported from Thailand (effective September 1, 2020)

Starting September 1, 2020, invoices for TNT collect shipments imported from Thailand will reflect an additional Thailand Value Added Tax (VAT) as applicable. This is part of our continuous effort to align FedEx Express and TNT policy globally, as well as to comply with Thailand Tax regulations. The VAT below will apply to all customers, including payers billed outside Thailand:
 

Origin of ShipmentAdditional Tax
ThailandThailand 7% VAT

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.

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