TNT Express simplifies return processes with e-RMA


20 November 2013 - TNT Express Benelux is introducing e-RMA (Return Material Authorisation), a web-based tool to help manufacturers optimise their return logistics processes. E-RMA is a web portal that allows end customers to arrange a return shipment easily, for instance when a product needs repair or replacement. The portal gives them easy access to TNT Express’ service logistics services. In particular, it enables to choose where and when a shipment will be picked up. TNT Express' customers can monitor the entire process - f rom the initial RMA request to the delivery of the package - in their own portal. The e-RMA solution enables greater control on inventory management - including repairs and replacements - by tracking products through the entire process. This helps reduce supply chain costs and increase customer satisfaction, by allowing faster repair or replacement services.

Ye Dokter, Service Account Manager EMEA of Logistics Team Asus: "TNT Express' RMA portal ensures fast and streamlined guidance of our return logistics. This is crucial for the service to our customers."               

E-RMA is available in the Benelux only. TNT Express offers customers a range of after market solutions globally within its service logistics product portfolio

More information on e-RMA is available here.


Page publication date: 20 November 2013 11:00 CET