TNT Express UK & Ireland awarded for outstanding Change Management


15 October 2013 - TNT Express UK & Ireland received the Change Management Award from the Chartered Institute of Personnel and Development (CIPD) in London. The award recognised the approach of TNT Express UK & Ireland’s Human Resources Department in 2012 when it supported the sales function in the structure and redesign of sales roles to respond to market and customer research. This project was initiated to enhance TNT Express’ services to customers by defining new customer segmentation classifications to enable a more tailored response to customer needs.

"This award reflects the successful change we have implemented, which has given a new impetus to the sales teams and provided a robust platform to grow our business. It has already delivered significant results in the first half of 2013, boosting sales performance, improving customer satisfaction and helping to increase employee engagement," says Alistair Cochrane, Managing Director TNT Express UK & Ireland.

The CIPD is the world's largest chartered HR and development professional association with more than 135,000 members.


Page publication date: 15 October 2013 15:15 CET