Press Release

TNT launches domestic Express services in India

Publish Date : 1 February 2006 at 08:45 CET - Amsterdam/Mumbai - TNT, the global provider of mail, express and logistics services announced its domestic foray in India at a press meeting in Mumbai today. The expansion plan in India is in line with the global strategy of focusing on building quality networks in emerging markets. TNT will make an investment of around 100 million Euro into the Indian market over the next five years, further reinforcing its commitment to the booming Indian economy. This launch makes TNT the first multinational brand in India to offer international and domestic services using an integrated air and road network. TNT will clearly differentiate from its competitors in the express segment, through its offering of a gamut of “first ever” services. TNT aims to be the leading integrated player in the Indian market by 2010.

To spearhead its expansion plans, TNT has currently increased its offices from 17 locations to over 50 locations. By the end of 2006 there will be more than 144 offices spanning the length and breadth of the country. TNT has also expanded its depot space from 80,000 square feet to over 300,000 square feet with a fleet of more than 1000 vehicles that will traverse close to 300,000 kms per day. TNT will by then also have over 1600 trained professionals lined up towards meeting the customers' express distribution requirements.

Mr. James McCormac, Chief Operating Officer of TNT's Express division, said, “India is a country we are all excited about. It has huge business potential and our expansion plan is clearly in line with our strategic intent to focus on and develop in emerging markets. We have been operating our international express services in India for the past 12 years. With this launch, we will be able to cater to a larger base of customers. Huge investments across manpower, infrastructure and IT have been made to ensure that the customer experiences the same international quality of service that has become the TNT hallmark.”

Starting today, TNT India will offer air network solutions to customers. The road network services will commence by mid March 2006, as part of our Phase 2 expansion plans.

“As the economy booms, surface transport will turn out to be the real advantage. TNT's expertise in this segment is clearly established with the successful operation of the European, Asian and Middle East road networks. The TNT India road network will offer an attractively priced, fast and reliable mode of transport to customers. It will also be one of the most critical factors in establishing us as a clear leader in the integrated express distribution segment,” said Mr. Abhik Mitra, Managing Director – TNT India.

TNT's domestic air network solutions will offer Time Definite, Day Definite and Value Added Services. It will also be the first express company to launch two unique services under Time Critical called TNT Sameday & 9am Express. ‘TNT Sameday' offers a delivery solution that ensures that an urgent consignment is delivered door-to-door the very same day. ‘9am Express' guarantees the delivery of a document early next day as soon as offices open. Both these services come with a money back guarantee and proactive delivery updates within 1 hour via mobile / email.

During the initial phase, TNT would concentrate on acquiring customers through an aggressive direct marketing campaign. This launch will also open up great opportunities with TNT's large global & major accounts who have been demanding integrated distribution services. The toll free, one-number strategy along with its 24X7 customer service operations will offer a special touch of personal care and attention to customers.

An ISO 9001:2000 company
TNT India Pvt. Ltd. is a wholly owned subsidiary of TNT N.V - one of the largest integrated distribution companies worldwide. Incorporated in 1993, TNT was the first multinational express distribution company to enter the Indian market with a direct subsidiary. TNT specializes in international air express and cargo. In a short span of time, the company has grown significantly, increasing the market share from 6% in 1996 to 28% today.

TNT India has adopted a vertical focused strategy to drive its growth. TNT identifies specific needs of different verticals and rolls out unique offerings to suit each target segment. TNT Scholar Pak for students, TNT Medpak for the life sciences segment and TNT Exhibition Services targeted at Indian exporters participating in overseas exhibitions, are some of the examples. Headquartered in Bangalore, TNT India has offices spanning the length and breadth of the country and will have over 1600 employees by end of the year. TNT India is the only express distribution company to be awarded an ISO 9001:2000 certification for all its functions and branches across the country.

TNT N.V. is a global provider of mail, express and logistics services. The group employs over 161,000 people in 63 countries and serves over 200 countries. For 2004 the company reported sales of € 12.6 billion. TNT N.V. is publicly listed on the stock exchanges of Amsterdam, New York, London and Frankfurt.

Page publication date: 1 February 2006 at 08:45 CET