Press Release

TNT Wins European Business Award for Customer Focus

Publish Date : 31 January 2007 at 16:20 CET - Amsterdam, TNT Express has won a “European Business Award” for the most customer focused company in Europe. This renowned prize is supported by several organisations including CMS, AXA, Grey EMEA, Siemens, Société Générale and The Wall Street Journal Europe.

TNT Express won the prize in the “Customer Focus” category, which recognizes companies that “best demonstrate that they have the customer at the heart of their business and deploy and manage their resources to most effectively meet the needs of their customer base”. Chris Goossens, Director Customer Experience, TNT Express, collected the award during a ceremony at the Conrad Hotel in Brussels, on 31 January.

The winners were chosen in six categories from hundreds of companies by a jury of European academics, business specialists and board members from European enterprises. The decision was based on several criteria including the company's customer management strategy, the deployment of its resources to meet the needs of the clients and customer related innovations.

Mrs. Marie-Christine Lombard, Managing Director of TNT's express division, said: “As TNT Express strives to be truly customer centric, each of us has a role to play, including drivers, operations and warehouse staff, marketing, finance and administration personnel as well as other management functions. Everything that we do has to be customer-oriented.”

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Note to editors
TNT Express is the express delivery services division of TNT. It delivers 3.5 million parcels, documents and pieces of freight a week to over 200 countries using its network of nearly 900 depots, hubs and sortation centres. TNT Express operates over 19,000 road vehicles and 46 aircraft and has the biggest door-to-door air and road express delivery infrastructure in Europe.

TNT Express employs over 48,000 staff worldwide and is the first ever organisation to achieve global recognition as an Investor in People. The division recorded revenue of € 2,9 billion in the first half of 2006. Operating income from TNT Express increased by 21.5% to €277 million in the first half of 2006 compared to the same period in 2005. The TNT Express website is:

TNT provides businesses and consumers worldwide with an extensive range of services for their mail and express delivery needs. Headquartered in the Netherlands, TNT offers efficient network infrastructures in Europe and Asia and is expanding operations worldwide to maximize its network performance. TNT serves more than 200 countries and employs around 127,000 people. In the first nine months of 2006, TNT reported € 7.3 billion in revenues and € 921 million EBIT from continuing operations. TNT N.V. is publicly listed on the stock exchanges of Amsterdam and New York. TNT recognizes its social responsibility, and has formed partnerships with the United Nations World Food Programme and the United Nations Environmental Programme to fight hunger and pollution in the world.

Page publication date: 31 January 2007 at 16:20 CET