Press Release

TNT Express appoints Chris Goossens to new Management Board position, Managing Director Customer Experience

Publish Date : 31 October 2013 08:00 CET -

Amsterdam, The Netherlands

TNT Express has appointed Chris Goossens to a newly created Management Board-level position, Managing Director Customer Experience, effective immediately. The new position is key in building on TNT Express' industry-leading position in customer experience.

Chris will lead a dedicated Customer Experience team, responsible for perfecting customers' door-to-door experience.

She started with TNT Express in 1988 and has held global management positions in Sales, Customer Experience and Operations. Throughout, Chris has championed the primacy of customers in all activities of TNT Express. Her most recent role was Managing Director Europe & Americas. In the interim, David Burton, Global Director Sales, will assume Chris' former responsibilities.

“No one in our company -- in our industry -- is more suited for this job than Chris,” says Tex Gunning, CEO TNT Express. “Chris brings a wealth of operational and commercial experience to lift TNT Express’ customer experience to the next level.”

About TNT Express

TNT Express is one of the world’s largest express delivery companies. On a daily basis, TNT Express delivers close to one million consignments ranging from documents and parcels to palletised freight. The company operates road and air transportation networks in Europe, the Middle East and Africa, Asia-Pacific and the Americas. TNT Express made €7.3 billion in revenue in 2012.



Cyrille Gibot

Phone: +31 (0)88 393 9300
Mobile: +31 651 133 104

Andrew Beh
Phone: +31 (0)88 393 9500

Michiel van der Harst

Phone: +31 (0)88 393 9500

Page publication date: 31 October 2013 8:00 CET