What we do

We seek to encompass strategies and practices that aim to meet the needs of stakeholders while seeking to protect, support and enhance the human and natural resources that will be needed in the future. What follows is a list of our focus areas and initiatives that help us in achieving this.


  • TNT manages health and safety via a systems-based approach. Our global health and safety policy and management framework are based on the international OHSAS 18001 standard. All business units are required to achieve and maintain external certification to this standard as a minimum.

    Health and safety risks associated with operational activities are identified and assessed, and subsequently managed and controlled to acceptable levels by implementing effective risk controls within the operational processes.

    We monitor our performance through a set of performance metrics. The KPI for safety is the lost-time accident (LTA) rate per 100 FTE. Annual targets are set to drive performance improvements. The health and safety performance is included in the performance management framework and is subject to quarterly reviews.

    We acknowledge the safety record for our entire operation, a significant part of which is executed by subcontractors. Subcontractors are involved in improvement initiatives and training programmes where possible.


  • Road safety

    TNT uses the 'safe vehicle, safe driver, safe journey’ approach to identify and implement effective risk mitigation measures for road safety. We pursue continuous improvement in each of these areas: vehicle, driver, and journey, in addition to subcontractor management. The main challenge in reducing road accidents is to ensure consistent application of this approach, particularly in less-developed countries, and to ensure subcontractors adopt corresponding standards in practice. Where applicable, we promote the improvement of public infrastructure quality, which is another relevant factor in enhancing road safety.

  • Safety culture

    To complement safety standards, controls and tools, TNT has stepped up efforts to strengthen our safety culture. This is done by addressing the attitudes, beliefs, perceptions and values of employees and subcontractors in relation to safety. We promote a safety culture in which management exhibits leadership and commitment to safety, and in which all employees assume responsibility for the health and safety of themselves and others.


TNT considers energy and carbon efficiency to be a priority. We therefore are  committed to mitigating our environmental impact, with a focus on three areas:

  • operations: improve CO2 efficiency and air quality of activities, including subcontractors
  • customers: provide CO2 information to customers and help them reduce their emissions
  • people: encourage awareness and train employees and subcontractors in environmental management.

TNT relies on a comprehensive environmental management system to plan, implement, monitor, manage and improve the impact of its activities. Clear policies, standards and management controls are in place to manage the environmental impact of our fleet and infrastructure at each important juncture (planning, acquisition and operation). For subcontractors and suppliers, policies and guidelines are in place to ensure they meet our environmental management requirements.

TNT's operations comply with all applicable environmental laws and standards. To ensure consistency, all business units and networks must also comply with the ISO 14001 standard. TNT includes environmental requirements in its capital expenditure and procurement review process.

Annual action plans are implemented locally to improve the carbon efficiency of operations. Performance is measured through KPIs related to energy, CO2 emission and CO2 efficiency. TNT's environmental performance is included in the performance management framework and subject to quarterly reviews.

Outlook and commitments
The corporate CO2 efficiency index and the related 40% overall improvement target established in 2007 have been replaced by measures and targets better aligned with TNT's core operational processes. Targets have been set for the main operating units, and are included in local carbon management plans in the coming years. These include:
− 100% of own drivers trained in eco-driving;
− 90% of own vehicles in the European Union at Euro 4 or higher emission standards;
Telematics applied to 50% of own road vehicles;
− 100% of own linehaul trucks and trailers equipped with aerodynamics; and
− 100% of BAe 146 aircraft replaced by newer, more fuel-efficient fleet.

Where possible, subcontractors will continue to be involved in initiatives and training programmes.

Key initiatives
For information on our key initiatives, please see the expandable boxes below.

  • Road

    In all major markets, electric and low-carbon emitting vehicles and electric-assisted tricycles were tested and deployed, particularly for city deliveries. Operating units also tested fuel-efficient innovations such as telematics, fuel savers and aerodynamic vehicle equipment. With a partner, TNT Express developed on-board computer technology that calculates fuel efficiency and provides insight into driver behaviour and driving style. This innovation resulted in fuel and CO2 efficiencies of between 10 to 15% in the pilot study in the Benelux. To ensure maximum impact and scalability, best practices are shared and, where possible, replicated on a global scale, including subcontractors.

  • Supply chain and innovation platforms

  • Customers

    At the industry level, TNT Express participated in several of the European Union’s 7th Framework Programme for Research (FP7) programmes (CITYLOG, STRAIGHTSOL, FREVUE) which aim to generate 'zero-emission' solutions for deliveries to city centres. In one of these programmes, TNT Express has committed to partner with the cities of Amsterdam, London, Madrid and Rotterdam. TNT Express is also co-founder of the Green Freight Europe (GFE) sector initiative which aims, amongst others, to reduce CO2 emissions of the transportation sector by supporting its members through a standard methodology for monitoring and reporting on carbon emissions.

  • People

    TNT actively engages with customers interested in climate change-related performance through a range of services:

    - CO2 Neutral: offsetting CO2 emissions related to the transport of consignments

    - CO2 Report: tracking and analysing historical CO2 emissions

    - CO2 Quote: predicting future CO2 emissions

    - CO2 Scenario: modeling and optimising CO2 emissions in transport supply chains

Page publication date: 25 May 2016 10:15 CET