Other News (archive)


    TNT Express simplifies return processes with e-RMA

    Customer Services Operations

    20 November 2013 - TNT Express Benelux is introducing e-RMA (Return Material Authorisation), a web-based tool to help manufacturers optimise their return logistics processes. E-RMA is a web portal that allows end customers to arrange a return shipment easily, for instance when a product needs repair or replacement. The portal gives them easy access to TNT Express’ service logistics services. In particular, it enables to choose where and when a shipment will be picked up. TNT Express' customers can monitor the entire process - f rom the initial RMA request to the delivery of the package - in their own portal. The e-RMA solution enables greater control on inventory management - including repairs and replacements - by tracking products through the entire process. This helps reduce supply chain costs and increase customer satisfaction, by allowing faster repair or replacement services.

    Ye Dokter, Service Account Manager EMEA of Logistics Team Asus: "TNT Express' RMA portal ensures fast and streamlined guidance of our return logistics. This is crucial for the service to our customers."               

    E-RMA is available in the Benelux only. TNT Express offers customers a range of after market solutions globally within its service logistics product portfolio http://servicelogistics.tnt.com.

    More information on e-RMA is available here.


    TNT Express receives “Above & Beyond” award from Delphi

    Recognition Customer

    4 October 2013 - TNT Express received Delphi Automotive’s 2012 “Above & Beyond” award, one of its Pinnacle Family of Awards. The award was presented by Sidney Johnson, Senior Vice President of Global Supply Management at Delphi in September at the Delphi Global Conference and Pinnacle Awards ceremony in Frankfurt, Germany. Celebrating seven years, this award recognises Delphi’s suppliers for special services beyond contractual obligations in the past year.

    “Suppliers contribute to Delphi’s growth and success in so many ways – in collaborative efforts to eliminate waste; in cooperative projects to improve productivity; and in innovative methods to improve speed to market,” said Sidney Johnson. “TNT Express has demonstrated a high level of flexibility by supporting our customers and optimising our over-the-road transportation network. TNT Express has worked collaboratively with Delphi Logistics and Delphi Product & Service Solutions (DPSS) Sales, assuring transportation capacity and minimal transit time to fulfil customer orders.”

    Delphi Automotive is a leading global supplier of electronics and technologies for automotive, commercial vehicle and other market segments. Operating major technical centers, manufacturing sites and customer support facilities in 32 countries, Delphi delivers real-world innovations that make products smarter and safer as well as more powerful and efficient.

    Left: Matthew Pohlman, VP, Integrated Supply Chain - Global Supply Management
    Middle: Ignacio Garat, Managing Director TNT Brasil
    Right: Sidney Johnson, Senior VP Global Supply Management


    Injured gorilla gets special service from TNT Express

    Customer Services
    10-year old gorilla Shufai recovering from operation

    25 April 2013
    - TNT Express delivered emergency x-ray equipment to Cameroon to help save a young gorilla that had been shot in the jungle by poachers. When TNT Express was called for help in the treatment of 10-year-old Shufai, who required vital surgery to his injured arm, the company’s Special Services division swung into action. TNT Express collected the specialist x-ray kit from the zoo in Warwickshire and flew it to Yaounde via Paris. Twycross Zoo turned to TNT Express because of its expertise in international deliveries of out-of-the-ordinary parcels.

    The young gorilla, whose mother was killed by hunters, was rescued by conservation group Ape Action Africa. Three British vets, including Sharon Redrobe, Zoological Director at Twycross Zoo, flew to Mefou to operate on Shufai’s damaged arm.

    Sharon said: "Pre-surgery x-rays on Shufai showed the damage to his wrist had worsened and soon after starting the operation we had to make the difficult decision to amputate his arm above the elbow. We wouldn’t have been able to establish the extent of the injury without the machine TNT kindly shipped for us.”

    Shufai is now healing well from his surgery and he has even been spotted in the forest chest-beating with one arm.


Page publication date: 05 January 2016 11:35 CET