Other News (archive)


    TNT Express simplifies return processes with e-RMA

    Customer Services Operations

    20 November 2013 - TNT Express Benelux is introducing e-RMA (Return Material Authorisation), a web-based tool to help manufacturers optimise their return logistics processes. E-RMA is a web portal that allows end customers to arrange a return shipment easily, for instance when a product needs repair or replacement. The portal gives them easy access to TNT Express’ service logistics services. In particular, it enables to choose where and when a shipment will be picked up. TNT Express' customers can monitor the entire process - f rom the initial RMA request to the delivery of the package - in their own portal. The e-RMA solution enables greater control on inventory management - including repairs and replacements - by tracking products through the entire process. This helps reduce supply chain costs and increase customer satisfaction, by allowing faster repair or replacement services.

    Ye Dokter, Service Account Manager EMEA of Logistics Team Asus: "TNT Express' RMA portal ensures fast and streamlined guidance of our return logistics. This is crucial for the service to our customers."               

    E-RMA is available in the Benelux only. TNT Express offers customers a range of after market solutions globally within its service logistics product portfolio http://servicelogistics.tnt.com.

    More information on e-RMA is available here.


    TNT Express delivers Nissan GT-R NISMO GT3 racing cars from England to Japan


    17 October 2013 - TNT Express Japan has coordinated the delivery of two Nissan GT-R NISMO GT3 racing cars from Daventry, England to Yokokama, Japan at the request of NISMO (Nissan Motorsport International Co-Ltd.). The cars were prepared by the UK motorsport company JRM under supervision from NISMO.

    A subsidiary of Nissan Motor Co Ltd, one of Japan’s leading automobile companies, NISMO designs, develops and sells automobile parts for motorsports and stock cars. The company participates in both Japanese and overseas car races.

    The two racing cars were trucked from JRM’s factory in Daventry to Luxembourg Airport via London’s Heathrow Airport. From Luxembourg, they were air freighted to Narita International Airport. After clearing Japanese customs, they were transhipped to a delivery vehicle designed for racing cars. Accompanied by TNT Express staff, the cars were safely delivered to destination.

    Delivery of racing cars requires extreme caution against shock. Cases of bumper damage during shipping are not rare. TNT Express Japan successfully completed the delivery on time and without any damage.


    TNT Express ensures special delivery to cruise ship

    Operations Services

    10 September 2013 - TNT Express’ Special Services recently performed a particularly time-sensitive delivery for the German temperature sensor technology designer and manufacturer Thermokon, which required a personal delivery to a large cruise ship docked in Cadiz, Spain, from its headquarters in Mittenaar, Germany.

    This delivery was a room temperature control device necessary to ensure a comfortable temperature throughout the vessel. Delivery was needed before noon the next day to enable the ship to embark on an extensive voyage across the Atlantic. It would not have been possible for the ship to make its entire voyage without the new sensor.

    For Thermokon’s delivery, Special Services personnel at TNT Express Germany’s Siegen branch selected the product Special Express, using the TNT Express European Air Network with final delivery via TNT Express Special Services in Spain. The driver made the delivery to the ship mechanic in person for immediate installation.

    “Our Special Services capabilities enabled this fast delivery while the ship was still docked – the ideal situation. But if for some reason we had not been able to deliver at the port, we would have delivered by helicopter at sea," notes Martin Reder, Director of Special Services & Value Added Services, TNT Express Germany. Special Services always offers the possibility of air delivery when necessary.

    TNT Express’ Special Services portfolio is positioned to cover these types of complex deliveries with requirements that go beyond its network. Special Services includes a suite of Time Critical, Freight and Value-Added services for domestic and international destinations worldwide. “It’s a significant part of our business, an important add-on to our offer to customers, with tailored solutions for key vertical markets,” says Stuart Stobie, TNT Express Director of Special Services.


    TNT Express to transport twin pandas to China

    Spanish-born panda twins Po and DeDe

    16 May 2013
    - TNT Express is to transport twin panda brothers from Madrid to Chengdu, six years after bringing their parents from China to Spain. The 2.5 year old Po and De De are among the few pandas born in captivity outside China.

    TNT Express’ special services teams have made thorough preparations to ensure a safe and comfortable journey, including customised routes and temperature controlled vehicles. Po and De De will leave Madrid on 16 May around 4:00 pm local time. They will board an air-conditioned truck that will take them to Amsterdam. They will then fly to Chengdu and spend a few hours at the airport before reaching their destination, the Chengdu Research Base of Giant Panda Breeding. Delivery is scheduled for 18 May in the afternoon. A Madrid veterinarian will accompany the bears during the trip.

    In September 2007, TNT Express transported Po and De De’s parents Hua Zuiba and Bing Xing from Chengdu to Madrid as part of a giant panda loan programme. The giant panda is listed as endangered in the World Conservation Union’s (IUCN’s) Red List of Threatened Animals. There are about 1600 left in the wild. About 341 giant pandas live in captivity (breeding centers and zoos), 44 live in zoos outside of China.


    Injured gorilla gets special service from TNT Express

    Customer Services
    10-year old gorilla Shufai recovering from operation

    25 April 2013
    - TNT Express delivered emergency x-ray equipment to Cameroon to help save a young gorilla that had been shot in the jungle by poachers. When TNT Express was called for help in the treatment of 10-year-old Shufai, who required vital surgery to his injured arm, the company’s Special Services division swung into action. TNT Express collected the specialist x-ray kit from the zoo in Warwickshire and flew it to Yaounde via Paris. Twycross Zoo turned to TNT Express because of its expertise in international deliveries of out-of-the-ordinary parcels.

    The young gorilla, whose mother was killed by hunters, was rescued by conservation group Ape Action Africa. Three British vets, including Sharon Redrobe, Zoological Director at Twycross Zoo, flew to Mefou to operate on Shufai’s damaged arm.

    Sharon said: "Pre-surgery x-rays on Shufai showed the damage to his wrist had worsened and soon after starting the operation we had to make the difficult decision to amputate his arm above the elbow. We wouldn’t have been able to establish the extent of the injury without the machine TNT kindly shipped for us.”

    Shufai is now healing well from his surgery and he has even been spotted in the forest chest-beating with one arm.


Page publication date: 05 January 2016 11:35 CET