Shipments paid by TNT customers outside Canada
For shipments that will be paid by a TNT customer outside of the US and Canada, please call TNT customer service.
For shipments that will be paid by a TNT customer outside of Canada, please call TNT customer service for TNT shipments.
For shipments that will be paid by a TNT customer outside of Canada, please continue to arrange pickups through TNT customer service.
Please contact TNT customer service for TNT supplies.
Soon, all shipments will be handled by FedEx, so please use the packaging provided by FedEx for FedEx shipments or use your own packaging.
No. For shipments that will be paid by a Canadian customer, please use FedEx.
Please contact TNT customer service by calling 1.800.558.5555 to make arrangements for pickup.
No. You must use a FedEx account number when shipping with FedEx. To make TNT shipments, please call TNT customer service 1.800.558.5555.
TNT shipments need to also have a FedEx label. Please contact TNT customer service at 1.800.558.5555 to obtain the proper labels.
Yes. To make arrangements to send an international shipments, please call TNT Customer Service at 1.800.558.5555, or fill out this export form
Yes. Effective April 3 2017, these shipments will be delivered by a FedEx Express courier.
If you would like to authorize FedEx to perform customs clearance, you must submit a new Power of Attorney. After processing your Power of Attorney, FedEx will perform the customs clearance for your future shipments and send you an invoice for the applicable duties, taxes and ancillary fees.
Successful integrations take time.
Our combined FedEx and TNT team is focused on making the transition as smooth as possible. At the forefront of our planning is maintaining the quality of service we provide our customers today. You will benefit from a full portfolio of solutions in the future, and we will keep you updated as progress is made on our integration.
If you are an existing FedEx customer, your courier and sales representative will remain the same. If you are a new FedEx customer, your courier and sales representative will be from FedEx.
There are no immediate changes to the applications you use to track packages. FedEx shipments can be tracked at fedex.ca, and TNT consignment tracking is available at tnt.com.
Weight and size restrictions vary depending on the service and destination. Feel free to contact us.
Exact weight and dimensions are necessary to ensure speed of delivery. If this information is not accurate, your parcel may be delayed in transit, the difference in cost will be requested and a possible additional service fee applied before the parcel's journey can continue.
TNT provides a business-to-business package delivery service for business mail, documents and parcels. Certain dangerous goods and hazardous materials can be shipped under appropriate conditions. See Dangerous Goods for a list of restricted items which we can handle for you. For more information please contact us.
See Dangerous Goods for a list of items are restricted by legislation or regulations, which can only be shipped under appropriate conditions. For more information, feel free to contact us.
All TNT shipments must be accompanied by a consignment note and and a commercial invoice. Certain commodities may be require additional customs documents. Please contact TNT customer service for help.
The Commercial Invoice is the official transaction record between an exporter and an importer. In most cases, it’s the form that customs officials use to clear your shipment.
A consignment note (also known as a bill of lading or airwaybill) is the central document accompanying your TNT shipment. It provides all necessary information to ensure fast and professional handling of your shipment, such as origin and destination address, account number and other important data.
International shipments require a specific international consignment note. Shipments that require special handling may use a specialized consignment note, regardless of the final destination.
TNT operates an 'unknown shipper policy' for first-time customers. If you are shipping with TNT for the first time, your parcel needs to be left open for inspection by our driver to ensure the content is acceptable for transport through the TNT network. All parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods. Please note that any shipment may be opened by government agencies (such as customs, border security, or police) while in the care of TNT. TNT has no control over these requests.
View our Terms and Conditions here.
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Our websites are optimised for IE 8, Safari 6, Firefox 33, Chrome 37 and all latest versions. The website provides a responsive design to ensure the best user experience on any type of devices such as smartphone or tablets.
You will not need to download any plug-ins to access TNT's websites.
To keep up to date you can sign up for our newsletter which informs you about the latest news and offers every month. Or visit TNT News. (Only available on specific countries).
Please contact TNT customer service by calling 1.800.558.5555 or complete our customer support online form