Understanding your invoice
When shipping consignments with TNT, the following surcharges apply:
TNT applies an index-based fuel surcharge to all shipments.
We provide collection and delivery services virtually anywhere you require. For certain remote and less-accessible locations an additional out-of-area surcharge is applied to cover additional costs incurred.
1. New Additional Handling Surcharges
Effective 2 January 2023, new Additional Handling Surcharges* (AHS) for non-standard packages may be applied to your shipments. This is to account for additional resources required to move non-standard packages effectively through our network.
a. Additional Handling Surcharge – Packaging
(EUR 40 / shipment)
AHS-Packaging is triggered by non-standard packages that are not compatible with our standard processes and can place our equipment, personnel, and other packages at risk. These non-standard packages require manual intervention to avoid these packages getting entangled in conveyors, jamming chutes or slides, breaking sort equipment, or damaging other packages.
AHS-Packaging applies to a shipment containing any item or package that:
b. Additional Handling Surcharge – Weight
(EUR 20 / shipment)
Applies to a shipment containing any item or package that has an actual weight greater than 31kg (but less than 68kg). Please note AHS-Weight does not apply to an item, package, or box on a standard pallet.
Our sortation systems are designed for items or packages up to 31kg. Packages over this weight require manual intervention to avoid crushing other packages or injuring employees.
To learn more about these new surcharges, you can read more here.
To avoid these surcharges, you can read more about our packing tips and packaging guidelines at tnt.com.
2. Updated definition of existing surcharges to align to global operational standards
a. Additional Handling – Non-conveyable
AHS Non-conveyable applies if an item weighs less than 30kg and exceeds any of the following dimensions: 1.21 m (L) x 0.76 m (W) x 0.76 m (H)
Non-stackable surcharge applies to a shipment containing at least one piece, skid, or pallet that is non-stackable. Non-stackable means that a piece, skid, or pallet cannot be stacked vertically in a safe and secure manner. This surcharge applies once per shipment, even if multiple pieces identified as non-stackable are bunded in a shipment.
* We reserve the right to assess Additional Handling charges for packages that require special handling or that require us to apply additional packaging during transit. Package shape and dimensions may change during transit, which can affect the package’s surcharge eligibility. If the package shape and dimensions change during transit, we may make appropriate adjustments to the shipment charges at any time.
TNT reserves the right to amend rates, surcharges, transit times, and zones as we deem necessary with or without notice and in accordance with our Terms and Conditions of Carriage.
Invoices for TNT collect shipments imported from India, Vietnam and Thailand will reflect an additional tax in the amount and from the effective date as indicated in the table below. This is due to a change in our business model, and is compliant with relevant tax regulations. The tax will apply to all TNT customers whose shipments originate in India, Thailand or Vietnam, including payers billed outside of these countries. If you have any questions about the tax, please reach us at the enquiry hotline on your TNT invoice.