International Additional Services & Surcharges

Read more about sending and receiving items abroad below

There are always shipments that require a little more attention, whether it's extra documentation or special handling. That’s why TNT offers a range of Additional Services to support you and to ensure your shipment reaches its destination on time and in perfect condition.

There are also Surcharges that will be applied to your shipments. Surcharges differ to Additional Services in that they are costs incurred on all shipments that are variable and out of our control.


Click below to watch our Additional and Special Handling Services video

For shipments that fall outside our normal dimensions or packaging guidelines.


Handling Category
Charge
Explanation
Weights and Dimensions
Non-conveyable
£20
The items weighs less than 30kg and exceeds one or more of the following dimensions 1.2m (l) x 0.7m (w) x 0.6m (h). Applies to both Express and Economy Services
>1.2m (l) x 0.7m (w) x 0.6m (h)
Exceeds dimensions
£25
The item weighs more than 30kg and exceeds one or more of our standard operational dimensions.
Express Services: >1.2m (l) x 1.2m (w) x 1.5m (h)

Economy Services: >2.4m (l) x 1.2m (w) x 1.8m (h)
Non-stackable
£25
Any item that cannot be stacked on a pallet with other parcels or put into a cage.

For shipments that fall outside our normal dimensions or packaging guidelines.


Handling Category
Non-conveyable
Exceeds dimensions
Non-stackable
Charge
£20
£25
£25
Explanation
The items weighs less than 30kg and exceeds one or more of the following dimensions 1.2m (l) x 0.7m (w) x 0.6m (h). Applies to both Express and Economy Services
The item weighs more than 30kg and exceeds one or more of our standard operational dimensions.
Any item that cannot be stacked on a pallet with other parcels or put into a cage.
Weights and Dimensions
>1.2m (l) x 0.7m (w) x 0.6m (h)
Express Services: >1.2m (l) x 1.2m (w) x 1.5m (h)

Economy Services: >2.4m (l) x 1.2m (w) x 1.8m (h)

For shipments that require extra time, effort or paperwork.


Service
Charge
Explanation
Links
Account Number Change
£25 per consignment - to a maximum value of £250 per invoice
Applies to export consignments where the customer requests a change to the account number that their shipment is charged to.
Customer Service arranged import
£10
If you need additional support with your import we will manage the process for you by clearing customs and covering the necessary import duty.
Imports arranged by yourself via any of our online booking tools incur no charge. For more information on these visit our Import Services page.
Express Import (receiver pays)
£5
Importing goods requires additional processing, for which we charge a flat £5 fee.
Customs Duty & Tax Advancement
£20 - £500, equivalent to 5% of levy.
We ensure your shipment does not get held up by any duties or local taxes during customs clearance.
Non-standard clearance
£22.50
If your shipment is non-standard or in need of transit documents, we can offer help and assistance.
Entry amendment
£25
We can amend entry information to ensure it clears customs if incorrect information is listed.
Storage
Free for 3 days, then £5 per day
If there is a delay in your goods clearing customs, we will keep them safe and secure.
Non-electronic consignment note

Non-electronic invoice
£2.00


£3.50
For customers who prefer paper-based transactions.
Electronic documentation incurs no additional charges. Find out more about our online booking tools such as myTNT.
Enhanced Liability (minimum)
1% of declared value of goods, £10 minimum.
Additional cover for your goods, during transit.
Residential Delivery
£5
TNT provides delivery services to business addresses as standard. Delivery to residential addresses incur an additional charge per shipment.
Resolved wrong address
£7.50
To cover the cost of staff time required to rectify the situation.
Remote area access
£0.30 per kilo Minimum £15 Maximum £100
Determined by post code or town name. For the additional fee we will collect and deliver in these areas.
Return to Shipper (effective from 29 th March 2016)
£15 if returned from a depot
£25 if returned  from a hub
The charge will apply in the following circumstances:
1.    As the sender you request that the shipment is returned to you; or
2.    The shipment cannot be exported due to incorrect or incomplete paperwork and after several attempts to contact you we are unable to complete the paperwork and have to return your shipment.
Receiver / Sender Pays Amendment

(effective from 29  th March 2016)
£25
Applies to export consignments sent from Ireland when the sender changes the invoicing arrangements (i.e. if you originally send the shipment as the sender to pay but subsequently opt for the receiver to pay).
Book slot storage
£5.00/day up to 30Kg

£15.00/day up to 125Kg

£50.00/day for shipments > 125Kg
In case a shipment needs to be kept at destination depot on request of the receiver for more than a day, then a book slot storage fee will be applied to cover the storage cost incurred by TNT. The charge will start after one day upon goods received at the destination depot.

For shipments that require extra time, effort or paperwork.


Service
Account Number Change
Customer Service arranged import
Express Import (receiver pays)
Customs Duty & Tax Advancement
Non-standard clearance
Entry amendment
Storage
Non-electronic consignment note

Non-electronic invoice
Enhanced Liability (minimum)
Residential Delivery
Resolved wrong address
Remote area access
Return to Shipper (effective from 29 th March 2016)
Receiver / Sender Pays Amendment

(effective from 29  th March 2016)
Book slot storage
Charge
£25 per consignment - to a maximum value of £250 per invoice
£10
£5
£20 - £500, equivalent to 5% of levy.
£22.50
£25
Free for 3 days, then £5 per day
£2.00


£3.50
1% of declared value of goods, £10 minimum.
£5
£7.50
£0.30 per kilo Minimum £15 Maximum £100
£15 if returned from a depot
£25 if returned  from a hub
£25
£5.00/day up to 30Kg

£15.00/day up to 125Kg

£50.00/day for shipments > 125Kg
Explanation
Applies to export consignments where the customer requests a change to the account number that their shipment is charged to.
If you need additional support with your import we will manage the process for you by clearing customs and covering the necessary import duty.
Importing goods requires additional processing, for which we charge a flat £5 fee.
We ensure your shipment does not get held up by any duties or local taxes during customs clearance.
If your shipment is non-standard or in need of transit documents, we can offer help and assistance.
We can amend entry information to ensure it clears customs if incorrect information is listed.
If there is a delay in your goods clearing customs, we will keep them safe and secure.
For customers who prefer paper-based transactions.
Additional cover for your goods, during transit.
TNT provides delivery services to business addresses as standard. Delivery to residential addresses incur an additional charge per shipment.
To cover the cost of staff time required to rectify the situation.
Determined by post code or town name. For the additional fee we will collect and deliver in these areas.
The charge will apply in the following circumstances:
1.    As the sender you request that the shipment is returned to you; or
2.    The shipment cannot be exported due to incorrect or incomplete paperwork and after several attempts to contact you we are unable to complete the paperwork and have to return your shipment.
Applies to export consignments sent from Ireland when the sender changes the invoicing arrangements (i.e. if you originally send the shipment as the sender to pay but subsequently opt for the receiver to pay).
In case a shipment needs to be kept at destination depot on request of the receiver for more than a day, then a book slot storage fee will be applied to cover the storage cost incurred by TNT. The charge will start after one day upon goods received at the destination depot.
Links
Imports arranged by yourself via any of our online booking tools incur no charge. For more information on these visit our Import Services page.
Electronic documentation incurs no additional charges. Find out more about our online booking tools such as myTNT.

For goods that pose a risk to our staff or other shipments.


Service
Charge
Explanation
Links
Dry ice
£10
This cargo is considered a hazardous material and requires special handling and transport.
Lithium Batteries
£5
This cargo requires special transport and handling services, in line with international regulations.
Dangerous or hazardous goods (general)
£70
Items that may pose a threat to TNT staff or other packages during transport
Limited quantities
£20
Applicable to shipments where each inner receptacle contains no more than 0.5 litres or 0.5 kg, and each complete package contains no more than 1 litre or 1 kg.
In line with UK and international rules on transportation of dangerous goods.
Excepted quantities for dangerous goods
£5
Applicable to shipments where each inner receptacle contains no more than 30 ml or 30 g, and each complete package contains no more than 500 ml or 500g.
In line with UK and international rules on transportation of dangerous goods.
Biological substances
£10
Category B (UN3373)
In line with UK and international rules on transportation of dangerous goods.

For goods that pose a risk to our staff or other shipments.


Service
Dry ice
Lithium Batteries
Dangerous or hazardous goods (general)
Limited quantities
Excepted quantities for dangerous goods
Biological substances
Charge
£10
£5
£70
£20
£5
£10
Explanation
This cargo is considered a hazardous material and requires special handling and transport.
This cargo requires special transport and handling services, in line with international regulations.
Items that may pose a threat to TNT staff or other packages during transport
Applicable to shipments where each inner receptacle contains no more than 0.5 litres or 0.5 kg, and each complete package contains no more than 1 litre or 1 kg.
Applicable to shipments where each inner receptacle contains no more than 30 ml or 30 g, and each complete package contains no more than 500 ml or 500g.
Category B (UN3373)
Links
In line with UK and international rules on transportation of dangerous goods.
In line with UK and international rules on transportation of dangerous goods.
In line with UK and international rules on transportation of dangerous goods.

Surcharges


Surcharge
Price
Comment
Fuel  
We cost this as a separate surcharge due to fuel price fluctuations and it is the simplest way to keep our tariffs transparent and fair.
Security
£0.03 per kilo, min £0.50, max £10.
These costs are part of our on-going efforts to protect your cargo from explosive devices and other illegal goods.
On 15 December 2004, the German Government confirmed that with effect from 1 January 2005, all vehicles in excess of 12 tonnes, travelling along certain routes throughout Germany, would be subject to an additional tax related to kilometres travelled. As a result of this, shipments collected from 14 February 2005 and sent via our Economy Express service either to or transhipped through Germany will attract a £0.02 per kilo supplement.  This will affect shipments to and from the following countries:
£0.02p/kg
Austria, Czech Republic, Hungary, Norway, Serbia, Switzerland, Bosnia & Herzegovina, Denmark, Iceland, Poland, Slovakia, Turkey, Bulgaria, Finland, Latvia, Romania, Slovenia, Croatia, Germany, Lithuania, Russia, Sweden

Surcharges


Surcharge
Fuel  
Security
On 15 December 2004, the German Government confirmed that with effect from 1 January 2005, all vehicles in excess of 12 tonnes, travelling along certain routes throughout Germany, would be subject to an additional tax related to kilometres travelled. As a result of this, shipments collected from 14 February 2005 and sent via our Economy Express service either to or transhipped through Germany will attract a £0.02 per kilo supplement.  This will affect shipments to and from the following countries:
Price
£0.03 per kilo, min £0.50, max £10.
£0.02p/kg
Comment
We cost this as a separate surcharge due to fuel price fluctuations and it is the simplest way to keep our tariffs transparent and fair.
These costs are part of our on-going efforts to protect your cargo from explosive devices and other illegal goods.
Austria, Czech Republic, Hungary, Norway, Serbia, Switzerland, Bosnia & Herzegovina, Denmark, Iceland, Poland, Slovakia, Turkey, Bulgaria, Finland, Latvia, Romania, Slovenia, Croatia, Germany, Lithuania, Russia, Sweden