Special collection, delivery and handling

Exceptional service for exceptional shipments 

Wherever it's going and whatever it requires, we'll collect, handle and deliver your shipment with all the speed and care it demands


Need a pickup out of hours? Or special handling to guarantee safe delivery? Our special collection, delivery and handling services have got you covered. Additional fees apply.


Late collection

For collections outside our usual hours, on-demand collection service means your goods can start their journey whenever you're ready.


Saturday collection/delivery

For weekend service, we can collect on Friday and deliver on Saturday or collect on Saturday and deliver on Monday.


Remote area service

Nowhere is too far or too difficult to reach. We can deliver and collect in hard-to-reach and remote locations. Check for postcode details.

Priority handling

Choose prioritised handling from collection to delivery and your consignment will be clearly labelled with our priority sticker.


Additional handling

If you have shipments that are not suitable to be handled on our automated conveyor machinery or if they exceed our standard operational dimensions, we’ll manage with additional handling

Multi-piece handling

If your consignment contains more than one item, we’ll handle them together as one shipment.


Special handling

If your cargo is an unusual size or shape, our team will ensure it’s handled as efficiently and safely as always, including:


  • Non-stackable items. If your shipments require special handling and resources because they cannot be stacked or could cause injury. We will ship them with an additional fee to cover the additional handling costs.
  • Classified and designated substances per IATA, ADR and other transport regulations


Resolved Wrong Address

If a destination address provided by the sender is incomplete or incorrect and TNT is subsequently not able to deliver the shipment, TNT will make every reasonable effort to find the correct address and deliver the shipment. An additional charge will be applied per shipment to cover the additional costs.


Address Correction

Bill to payer for each time delivery address is changed upon request.


Collection & Delivery at Warehouse/Terminal Premises

For any collection or delivery at warehouse/ terminal premises who charge out gate fee or administration fee, TNT will charge back the corresponding fee to customer on back-to-back basis.


Warehouse occupancy

Pick up and delivery is operated per TNT's arrangement. Should you request a reschedule which result with your shipment occupying TNT premises for an extended period, TNT will apply warehouse occupancy charge to you on daily basis.


Contact us for full details

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