Exceptional service for exceptional shipments
Need a pickup out of hours? Or special handling to guarantee safe delivery? Our special collection, delivery and handling services have got you covered. Additional fees apply.
For collections outside our usual hours, on-demand collection service means your goods can start their journey whenever you're ready.
For weekend service, we can collect on Friday and deliver on Saturday or collect on Saturday and deliver on Monday.
Nowhere is too far or too difficult to reach. We can deliver and collect in hard-to-reach and remote locations. Check for postcode details.
Choose prioritised handling from collection to delivery and your consignment will be clearly labelled with our priority sticker.
If you have shipments that are not suitable to be handled on our automated conveyor machinery or if they exceed our standard operational dimensions, we’ll manage with additional handling.
If your consignment contains more than one item, we’ll handle them together as one shipment.
If your cargo is an unusual size or shape, our team will ensure it’s handled as efficiently and safely as always, including:
If a destination address provided by the sender is incomplete or incorrect and TNT is subsequently not able to deliver the shipment, TNT will make every reasonable effort to find the correct address and deliver the shipment. An additional charge will be applied per shipment to cover the additional costs.
Bill to payer for each time delivery address is changed upon request.
For any collection or delivery at warehouse/ terminal premises who charge out gate fee or administration fee, TNT will charge back the corresponding fee to customer on back-to-back basis.
Pick up and delivery is operated per TNT's arrangement. Should you request a reschedule which result with your shipment occupying TNT premises for an extended period, TNT will apply warehouse occupancy charge to you on daily basis.