Important Update

July 11, 2017

TNT greatly appreciates the understanding of its customers. All TNT depots, hubs and facilities around the globe are open, operational and working to quickly clear any backlogs, and most TNT services are now available. TNT continues to make significant progress in resuming full services and bringing critical systems back online. These remediation efforts are being carried out methodically to ensure the integrity of TNT’s information systems and operations. Some customers may continue to experience delays in service and access to package information.

 

Can I ship?

Yes. We’re continuing to collect and deliver shipments globally. TNT is conducting normal intra-European road and air linehaul operations and continuing to pick up and deliver shipments. Currently, dangerous goods can only be booked through Customer Service. Some customers may continue to experience delays in service and access to package information.

 

Is my shipment safe?

Your shipment is safe within our network and we will ensure your shipment is delivered as soon as possible.

 

Where is my shipment?

You may experience some delays in retrieving an up-to-date tracking status. For now, we recommend downloading our app at TNT.com/app. This way you’ll receive a notification directly to your mobile device as soon as your shipment’s status changes. If your package is moving through the FedEx Express network, you can track your package through www.fedex.com, using your TNT consignment note number as a reference number.

 

Should I call Customer Service about my shipment’s status?

Our Customer Service team is currently relying on the same information that’s pushed to the TNT app. At the moment, we’d recommend downloading the app at TNT.com/app instead of calling. This way you’ll receive a notification directly to your mobile device as soon as your shipment’s status changes. We’re expecting Track & Trace to be fully operational soon.

 

Can I still request a redelivery for my shipment?

Yes, you can. To request a redelivery, please contact Customer Service as unfortunately TNT’s redelivery service tool is not available at this stage. You can find your local customer service office below.

 

How can I book?

You can book your shipments online if you have a myTNT account. Alternatively, call TNT Customer Service to book over the phone. You can find your local contact number below.

 

Can I register for an account?

New myTNT accounts cannot be created at this time. We apologize for any inconvenience this may cause. If you wish to open a FedEx Express account and ship with FedEx Express directly, please visit www.fedex.com.

I still have questions. How can I get in touch?

Please contact our Customer Service. You can find your local contact number below.
Customers may experience longer waiting times due to the high volume of calls we are currently experiencing.

 

We thank you for your patience and apologize for any inconvenience caused.

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