International additional services & surcharges

Sending & receiving items worldwide 

There are always shipments that require a little more attention, whether than be extra documentation or special handling of some type. That’s why TNT offers a range of Additional Services to support you in these instances to ensure your shipment reaches its destination on time and in perfect condition. These services and their costs are detailed below.

Also detailed below are the costs of Surcharges that will be applied to your shipments. Surcharges differ to Additional Services in that they are costs that we incur on all shipments that are variable and out of control.


Watch our additional and special handling services video

Additional handling

For shipments that fall outside our normal dimensions or packaging guidelines. 

Handling category







Exceeds dimensions






















The items weighs less than 30kg and exceeds one or more of the following dimensions 1.2m (l) x 0.7m (w) x 0.6m (h). Applies to both Express and Economy Services.


The item weighs less than 30kg and exceeds one or more of our standard operational dimensions.


Any item that cannot be stacked on a pallet with other parcels or put into a cage.


>1.2m (l) x 1.2m (w) x 1.5m (h)






Express Services: >1.2m (l) x 1.2m (w) x 1.5m (h) Economy Services: >2.4m (l) x 1.2m (w) x 1.8m (h)




Additional services

For shipments that require extra time, effort or paperwork


Account Number Change





Customer Service arranged import






Express Import (receiver pays)




Non-electronic consignment note Non-electronic invoice




Enhanced liability (minimum)



Residential Delivery






Resolved wrong address



Remote area access




Return to Shipper (effective from 29/3/2016)










Receiver/Sender Pay (Effective from 29th March 2016)









Book slot storage




€25.00 per consignment - to a maximum value of €250.00 per invoice

















1% of declared value of goods, €10 minimum.











€0.30 per kilo Minimum €15 Maximum €100



€15 if returned from a depot €25 if returned from a hub




















€5.00/day up to 30Kg

€15.00/day up to 125Kg

€50.00/day for shipments > 125Kg






Applies to export consignments where the customer requests a change to the account number that their shipment is charged to.


If you need additional support with your import our team of experts will manage the process for you by clearing customs and cover the necessary import duty.


Importing goods requires additional processing, for which we charge a flat-rate fee.


For international customers who prefer paper-based transactions.




1% of declared value of goods, €10 minimum.


TNT provides delivery services to business addresses as standard. Delivery to residential addresses incur an additional charge per shipment.


To cover the cost of staff time required to rectify the situation.


Determined by post code or town name. For the additional fee we will collect and deliver in these areas.


The charge will apply in the following circumstances: As the sender you request that the shipment is returned to you; or The shipment cannot be exported due to incorrect or incomplete paperwork and after several attempts to contact you we are unable to complete the paperwork and have to return your shipment.


Applies to export consignments sent from Ireland when the sender changes the invoicing arrangements (i.e. if you originally send the shipment as the sender to pay but subsequently opt for the receiver to pay).




In case a shipment needs to be kept at destination depot on request of the receiver for more than a day, then a book slot storage fee will be applied to cover the storage cost incurred by TNT. The charge will start after one day upon goods received at the destination depot.






Imports arranged by you, via any of our online booking tools, incur no charge. For more information on these visit our Import Services page.






Electronic documentation incurs no additional charges. Find out more about our online booking tools such as myTNT.


More information





























Dangerous goods

For consignments that pose a risk to our staff or other shipments.


Dry Ice




Lithium Batteries




Dangerous or hazardous goods (general)



Limited Quantities






Excepted quantities for dangerous goods





Biological substances






























This cargo is considered a hazardous material and requires special handling and transport.0


This cargo requires special transport and handling services, in line with international regulations.


Items that may pose a threat to TNT staff or other packages during transport.


Applicable to shipments where each inner receptacle contains no more than 0.5 litres or 0.5 kg, and each complete package contains no more than 1 litre or 1 kg.


Applicable to shipments where each inner receptacle contains no more than 30 ml or 30 g, and each complete package contains no more than 500 ml or 500g.


Category B (UN3373).



More information




More information




More information




In line with international rules on transportation of dangerous goods.





In line with international rules on transportation of dangerous goods.





In line with international rules on transportation of dangerous goods.


Mandatory charges that cover variable costs outside of our control, such as fuel fluctuations or security measures.










View rates




€0.05 per kilo, min €0.50, max €10.




We cost this as a separate surcharge due to fuel price fluctuations and it is the simplest way to keep our tariffs transparent and fair.


These costs are part of our on-going efforts to protect your cargo from explosive devices and other illegal goods.