It can take up to an hour for a shipment to appear in our system. Give it a bit of time then try tracking your parcel again. Shipments stay in our system for approximately 90 days.

We handle over two million shipments a month. That means the eight- or nine-digit numbers used to track parcels get reused every three or four weeks. Your number might bring up a selection of shipments – one of them will be yours. Don’t worry: all personal information is hidden.

Of course. If the driver left a ‘We Missed You’ card, you or your customer can use it to arrange another delivery. No card? Just get in touch. You’ll need your shipment number and the delivery address to hand. Please note: shipments can only be redelivered between Monday and Friday.