Track & Trace
Frequently asked questions
We've got all the answers
Shipping a parcel
What types of service does TNT provide?
How do I book a collection? Do I need to register first?
Where can I find prices for your services?
How long will it take to deliver my shipment to another country once it has been collected?
Do I need a TNT account to send a package?
How do I know my credit card information will be secure when sent over the Internet?
What is the latest collection time for my area?
What if I don't know the destination postcode?
How do I change or cancel a booking request?
The online tool says my postcode is not valid. How do I make a booking?
Which destinations does TNT ship to?
From which countries can I import a shipment to my own country?
Does TNT deliver to PO boxes?
What are the maximum weight and size limits for a parcel?
Why do I need to provide the weight and dimensions of my parcel?
Are there any items I cannot send through TNT? What type of goods are prohibited?
Which goods are considered dangerous or hazardous Goods?
Before you ship
How do I prepare an international shipment?
What packaging should I use for my parcel?
Does TNT provide packaging?
What documents are needed to accompany my shipment?
What is a commercial invoice?
What is a consignment note?
Which consignment note do I need?
Do I still need to complete a consignment note if I am booking online or using a TNT shipping tool?
Where can I order consignment notes and other supplies?
I don't have a printer. Can I still use the TNT service?
Will my parcel be opened for inspection by TNT?
What are your full Terms and Conditions of Carriage?
Is my consignment covered by insurance?
After you ship
Can you tell me when my shipment will be delivered?
How can my customer rearrange a delivery of the shipment?
Can I collect my shipment from your depot?
How do I make a complaint?
Can I take my parcel to a TNT Depot?
How can I see the status and current location of my shipment?
Why did I receive two invoices for the same shipment?
Where can I find the order number (consignment number) on my invoice?
How are prices calculated?
What is the volumetric weight and how is this calculated
Making a claim
What should I do if my consignment is lost?
What should I do if my consignment is damaged?
If my item is damaged, who is entitled to make a claim?
What is the claims process?
Are there any technical requirements for using TNT website?
Which browsers are supported?
Do I need a plugin to visit TNT's website?
How can I stay informed about recent offers of TNT?
What are cookies?
How do I report a technical problem with the website?
How can I re-arrange a collection of my shipment?
How do I arrange an import collection?
Does TNT support Verified by Visa and Mastercard Secure Code?
What are 'INCO' terms?
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