You can find the shipment number in your confirmation email or on the collection manifest (under the barcode).
Did you know you can search for multiple shipments at once? Simply use a comma to separate the shipment numbers.
This is an optional reference provided during the booking of the shipment. If you don't have one, please track using the shipment number.
Did you know you can search for multiple shipments at once? Simply use a comma to separate the references.
TNT is operating as FedEx in Rwanda. Now you can expect the same great service you know and have access to one of the world's largest shipping networks.
No problem. Simply call +250 788306946 / 252574506.*
When you move from TNT to FedEx Express, you will use the same customer service number for matters relating to your FedEx Express shipments or account.
Moving TNT customers to FedEx Express is the next stage of the integration journey. TNT customers who will move from TNT to FedEx will benefit from FedEx’s fast and reliable shipping solutions to and from more than 220 countries and territories worldwide.
FedEx Express gives you the outstanding shipping experience you are used to, with expert support and robust infrastructure. You will be able to access FedEx Express services and tools, connecting you to new possibilities to grow their business.
We will continue to pick and deliver TNT shipments when paid outside Rwanda.
We will ensure your transition to FedEx Express account/ services is a smooth one by providing the same outstanding shipping experience you are used to, with the expert support and robust infrastructure of FedEx Express. This will help you access FedEx Express services and tools and connect you to new possibilities.
Please contact your customer service representative at +250 788306946 / 252574506.
We recommend you tell your customers that they will receive packages from FedEx Express. This is to ensure they expect packages from FedEx Express rather than TNT.
There will be no change for shipments paid outside the country.
We have come together to unite the world’s largest air express network with an unparalleled European road network. Thanks to the combined strength of FedEx Express and TNT, you can benefit from:
Your cut-off times will be based on the FedEx Express service available in your area.
For shipments that will be paid by a TNT customer outside of Rwanda, the sender will need to contact the TNT office in the origin country.
Yes, you may continue to receive TNT shipments sent from overseas.
The Global Service Participant will act as customs broker and facilitate the clearance of TNT shipments, and you will receive an invoice from FedEx for the duties, taxes and applicable ancillary fees.
There are no immediate changes to the applications you use to track packages. FedEx shipments can be tracked at fedex.com, and TNT consignment tracking is available at tnt.com.
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