Stay up to date with events around the world that can impact the delivery of your international shipments
Given the improving situation in Shanghai, China, the following services have been restored into Shanghai (PVG) Airport as per table below.
U.S., Canada, Latin America,
Middle East/ Indian Subcontinent/ Africa (MEISA)
Services reinstated (Effective June 6, 2022)
Services reinstated previously
Eastern China including Shaghai, Jiangsu, Zhejiang, Anhui and Jiangxi
Providing the best customer experience possible is a top priority for us, and we are working hard to minimize the impact on our customers. We regret any inconvenience this may cause and thank you for your understanding.
Customers can find the latest status of their shipments on fedex.com and tnt.com.
We are currently experiencing high shipping volume flowing through our FedEx Paris-Charles de Gaulle (CDG) hub and there was a work stoppage at our TNT air hub in Liege on March 3. Customer may experience delays in their FedEx and TNT shipments inbound and outbound of Europe. Transshipments transiting through these hubs may also experience delays as well.
We apologize for the inconvenience that this has caused. To check the status of your shipments, please visit fedex.com or tnt.com.
A major winter storm moved through North America from Feb. 12 – 16, 2021 and had caused hazardous conditions across the U.S.
While we implemented numerous contingencies to mitigate the impact to our customers during this time, there may be on-going service delays anticipated for inbound and outbound shipments across the U.S. until recovery efforts conclude across the country.
As always, FedEx appreciates your business and your patience during weather-related disruptions.
Effective March 1, 2021, FedEx and TNT will be prohibiting, in all of its domestic and international networks, shipments of all electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any noncombustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.
If an unauthorized electronic cigarettes or vaping products shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.
We regret any inconvenience this may cause for your business.
As of 22 January 2021, cargo drivers entering Singapore from Malaysia via the Tuas and Woodlands checkpoints will be required to be tested for COVID-19.
The Singapore Ministry of Trade and Industry (MTI) has announced that starting 9:00 am on 22 January 2021, COVID-19 antigen rapid testing will be progressively rolled out at the two checkpoints for cargo drivers and accompanying personnel entering Singapore to identify potential cases and mitigate the risk of spread. Drivers will be selected at random to be tested in the initial stage, but testing will eventually be implemented to all in the coming weeks. Entry in Singapore will be granted if their results are negative.
The testing is causing traffic congestion and customers should expect the following services to be impacted:
We are closely monitoring the situation and currently implementing our contingency plans designed to help us continue to operate and limit any impact to your business– all while keeping safety at the forefront.
Effective 15 October 2020, high-risk plant products from all countries are not permitted entry into Australia within mail articles (including FedEx and TNT shipments). Any shipments containing high-risk plant products arriving in Australia will be destroyed.
The Australian Department of Agriculture, Water and the Environment (DAWE) is implementing these actions to address the risk of khapra beetle (Trogoderma granarium) on a range of plant products that are hosts of this pest. These urgent actions are being implemented in phases, please refer to the Departments website for further information regarding Kharpa beetle and high-risk plant products.
We are offering more convenience with joint numbers for both your FedEx Express and TNT shipping needs, effective October 26, 2020.
Toll Free: 1800.743.2626
For added convenience, we are also extending TNT Customer Service operating hours as follows:
Service Hours (Call):
Mon-Fri: 0800 to 2100
Sat: 0800 to 1700
Sun: No service
*Public Holidays other than Sun:
0900 to 1700
(*only enquiries, no pickups or deliveries)
From October 5, the transit time for FedEx Express and TNT shipments from worldwide to Ho Chi Minh City and neighbouring provinces in South Vietnam (via SGN gateway) will arrive one day faster. This is part of our on-going effort to enhance customer experience.
* If the shipment is picked up after the cut-off time, the pickup date will be the next day.
Note: There may be additional transit time extensions and temporary service suspension experienced due to the current COVID-19 situation. Please find out more on fedex.com and tnt.com
If you have further questions about this service enhancement, please contact your Sales Representative or our Customer Service Hotline.
The Vietnam officials has recently implemented new cargo-flight operating hours due to the closure of a runway at Tan Son Nhat Airport, effective on July 13, 2020. This situation resulted in flight changes and there will be temporary transit time extensions for selected FedEx and TNT inbound and outbound shipments to and from South Vietnam via SGN gateway.
We will continue to use our logistics network to minimize service impacts to deliver the best possible service to our customers. Please visit fedex.com and tnt.com or contact your local Customer Service team to find out about the status of your package.
In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.
China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).
To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.
According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.
To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.
You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).