Prohibited and restricted goods

Prohibited items

There are some things we cannot ship.

Counterfeit goods

Arms and weapons

Illegal drugs and narcotics

Restricted items

While some goods are restricted by specific regulations, that doesn’t mean we can’t ship them. This depends on the type of goods, the quantity and the destination. Different countries have their own rules on what can and can’t cross the border, so you must inform us if you want to send anything that is classed as a restricted item. 

Dangerous goods

We’re talking about more than corrosives and radioactive material. Any substance that could cause someone harm when not handled properly can be classed as dangerous.

E.g. Lithium batteries, dry ice, perfume


These materials can degrade and become harmful during transit. They can also have a detrimental and irreversible effect on the ecosystem they are entering into.

E.g. Food, perishable items, organic and industrial waste, plants and seeds


This is anything too large to fit on a pallet. These items will require a unique solution designed by our team of specialists.

E.g. Agricultural equipment, vehicles, furniture, carpet rolls

High value

Countries often have strict rules regarding the import and export of large amounts of currency and other high value items. It’s important to check whether the goods you’re shipping are compliant with the relevant customs regulations.

E.g. Jewellery, precious metals, antiques, fine art, gemstones, currency

Biological substances

These items can range from live animals going to a new home to blood needed for an urgent transfusion. Because of the risk to those handling them, they’re classed as restricted.

E.g. Blood samples, live animals, dead animals, animal fur, human organs and remains

Tobacco and alcohol

Most customs authorities have clear regulations relating to the quantities of alcohol and tobacco permitted to enter and leave the country. Please note that some countries such as Saudi Arabia have a complete ban on alcohol.

Other restricted items

Asbestos, pornography, ivory, passports, endangered plants and species

We don’t ship to...

We regularly ship to over 220 countries and territories but are unable to ship goods to or from the locations below – including their embassies and consulates.




North Korea (DPRK)


South Sudan




Contact us

Still not sure if we can ship your goods? Get in touch. 

Call us on 1782

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