Track & Trace
Where can I find my shipment number? Where can I find my reference number?

About shipment number

You can find the shipment number in your confirmation email or on the collection manifest (under the barcode).

Did you know you can search for multiple shipments at once? Simply use a comma to separate the shipment numbers.

Got it

About customer reference

This is an optional reference provided during the booking of the shipment. If you don't have one, please track using the shipment number.

Did you know you can search for multiple shipments at once? Simply use a comma to separate the references.

Got it

Same great service. Much bigger scale.

TNT is operating as FedEx in Tanzania. Now you can expect the same great service you know  and have access to one of the world's largest shipping networks.

Ship with FedEx

Want to speak to one of our experts?

No problem. Simply call +255 222 774656.*

*FedEx is represented in Tanzania by a Global Service Participant.

Frequently Asked Questions (FAQ)

Will the customer service numbers change?

When you move from TNT to FedEx Express, you will use the same customer service number for matters relating to your FedEx Express shipments or account.

What will happen to TNT?

Moving TNT customers to FedEx Express is the next stage of the integration journey. TNT customers who will move from TNT to FedEx will benefit from FedEx’s fast and reliable shipping solutions to and from more than 220 countries and territories worldwide. 

 

FedEx Express gives you the outstanding shipping experience you are used to, with expert support and robust infrastructure. You will be able to access FedEx Express services and tools, connecting you to new possibilities to grow their business. 

 

We will continue to pick and deliver TNT shipments when paid outside Tanzania.

Will FedEx reduce or change the services I get from TNT?

We will ensure your transition to FedEx Express account/ services is a smooth one by providing the same outstanding shipping experience you are used to, with the expert support and robust infrastructure of FedEx Express. This will help you access FedEx Express services and tools and connect you to new possibilities.

 

We will continue to pick and deliver TNT shipments when paid outside Tanzania.

How do I open an account with FedEx Express?

Please contact your customer service representative at +255 222 774656.

Do I need to inform my customers/receivers about any changes?

We recommend you tell your customers that they will receive packages from FedEx Express. This is to ensure they expect packages from FedEx Express rather than TNT. 

 

There will be no change for shipments paid outside the country.

What are the benefits to moving to FedEx?

We have come together to unite the world’s largest air express network with an unparalleled European road network. Thanks to the combined strength of FedEx Express and TNT, you can benefit from:
 

  • Better connectivity by connecting to over 220 destinations with our global integrated road and air network, with fast shipping to the U.S.
  • Access to a wide range of FedEx Express services.
  • Exceptional expertise by receiving support for your business’s expansion with our shared knowledge and streamlined processes.
  • An optimized network by tapping into more efficient shipping routes, locally and globally, made possible with our strong international and domestic coverage.
  • Tracking tools. FedEx tracking provides greater insight into when your package will be delivered. Whether you're shipping 20 or 20,000 shipments, you can stay up to speed and fully informed on any device.
Will cut-off times be affected?

Your cut-off times will be based on the FedEx Express service available in your area.

Can I use TNT for shipments paid by a TNT customer overseas?

For shipments that will be paid by a TNT customer outside of Tanzania, the sender will need to contact the TNT office in the origin country.

Can I continue to receive TNT shipments sent from overseas?

Yes, you may continue to receive TNT shipments sent from overseas.

Are there any changes to customs clearance for TNT shipments?

The Global Service Participant will act as customs broker and facilitate the clearance of TNT shipments, and you will receive an invoice from FedEx for the duties, taxes and applicable ancillary fees.

May I track my FedEx and TNT shipments on one or both websites?

There are no immediate changes to the applications you use to track packages. FedEx shipments can be tracked at fedex.com, and TNT consignment tracking is available at tnt.com.

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