Customer Service Frontline (Full Time)

Job Postings 4839

Job Summary: To help improve customer satisfaction by answering telephone call inquiries including tracking shipments, providing rate quotes, and shipping information and promoting TNT’s products and services.

Status: Full Time

Essential Job Functions:

  • Professionally answer incoming calls at the Houston Call Center.
  • Utilize the TNT computer system to assist customers with the following: rate quotes, shipment tracking, country/ customs information, pick up requests, supply requests.
  • Assist other TNT employees with troubleshooting.
  • Communicate internally to help resolve customers’ issues.
  • Follow Department and Company Policy and Procedures.
  • Work in accordance with the Health and Safety policy, information, instruction and training provided.


  • Knowledge of TNT computer and linehaul system (will train)
  • Possess excellent communication skills, both verbal and written
  • Ability to document tasks in a clear and detailed manner
  • Possess business telephone etiquette
  • Knowledge of world geography
  • College degree preferred
Please submit resume, job posting number and salary expectation (required for consideration) via e-mail to:

TNT USA Inc. is an Equal Opportunity Employer and complies with all relevant laws. TNT USA Inc. conducts all personnel activities without regard to color, religion, sex, age or national origin. In addition, no barriers exist to the employment of individuals with disabilities, disabled veterans, veterans of the Vietnam Era, and other covered veterans. The relationship between TNT USA Inc. and any applicant who is hired is one of voluntary employment at will.