Brokerage Customer Service

Job Posting 4807

Job Summary: Perform all administrative duties necessary to support the brokerage entry writers. Ensure a smooth and timely data flow and assist customer service and origin stations with shipment processing inquiries.

Status/Shift: Full-time (8:00 – 16:30)

Essential Job Functions:

  • Update working files with latest status on a daily basis and whenever status changes during the day.
  • Contact client via telecon to obtain necessary info for customs or other government agency clearance.
  • Fax required info or required document to client for them to complete and return via fax.
  • Log in releases received from outside brokers and make copies of release to be filled with in-house files.
  • Answer incoming phone calls and e-mails. Respond with required data or contact necessary individuals for referral.
  • Work in accordance with the Health and Safety policy, information, instruction and training provided.


  • Possess basic computer skills and knowledge of Lotus Notes and TAO
  • Possess good verbal, written communication skills
  • Excellent customer service skills
  • Strong organizational skills
  • Must be a team player and be detail oriented
  • Ability to multi-task and work in a fast-paced environment
  • Possess knowledge of the air transportation system
Please submit resume, job posting number and salary expectation (required for consideration) via e-mail to:

TNT USA Inc. is an Equal Opportunity Employer and complies with all relevant laws. TNT USA Inc. conducts all personnel activities without regard to color, religion, sex, age or national origin. In addition, no barriers exist to the employment of individuals with disabilities, disabled veterans, veterans of the Vietnam Era, and other covered veterans. The relationship between TNT USA Inc. and any applicant who is hired is one of voluntary employment at will.