Special Services Agent

Job Posting 4686 & 4681

Job Summary: To develop a strategy for the profitable development of Special Services business within TNT Express and to assist the Business Units with the successful implementation of the strategy

Essential Job Functions:

  • Receive requests and generate quotations for Special Service shipments.
  • Coordinate delivery of Special Service shipments.
  • Initiate collections of Special Services shipments.
  • Monitor Special Services shipments as needed.
  • Compile and submit all documentation for data entry, up lift and invoicing purposes.
  • Act as support to various functions within the department.
  • Participate in after hour’s coverage for the department, as needed.
  • Answer and respond to incoming calls to the Special Services Department.
  • Develop new business for the division.
  • Work in accordance with the Health and Safety policy, information, instruction and training provided.


  • Excellent time management, organizational, communication and interpersonal skills.
  • Possess business telephone etiquette.
  • Must be a problem solver with a “think-outside-the-box” approach.
  • Must be able to work in an exciting and fast paced team environment.
  • Knowledge of worldwide geography.
  • Must be computer literate and have an intermediate knowledge of Microsoft office programs.
  • Ability to work independently.
  • Solid background in air freight forwarding preferred for this role.
  • Previous experience with domestic transport systems and sea freight liked.
  • Previous experience in handling Dangerous Goods preferred.
  • IATA DG certification preferred.
Please submit resume, job posting number and salary expectation (required for consideration) via e-mail to: HRResumes.USA@tnt.com

TNT USA Inc. is an Equal Opportunity Employer and complies with all relevant laws. TNT USA Inc. conducts all personnel activities without regard to color, religion, sex, age or national origin. In addition, no barriers exist to the employment of individuals with disabilities, disabled veterans, veterans of the Vietnam Era, and other covered veterans. The relationship between TNT USA Inc. and any applicant who is hired is one of voluntary employment at will.