Further information

Special handling

We also need to handle a few other items with extra care and attention. So if you’re shipping any of the following, you’ll need to contact our Customer Service team first.

  • Explosive, flammable, toxic or infectious goods
  • Compressed, radioactive, magnetic or corrosive substances
  • Anything requiring an export license
  • Shipment containing lithium metal batteries

Lithium batteries

For shipment containing lithium ion batteries, please refer to the shipping requirements given below.  If more detailed information is needed, please contact Customer Service.

If you're shipping more than two lithium batteries with a combined net weight of 5 kg (11 lbs) or less:

  • You must attach a lithium battery label on each shipment package
  • Packaging Instructions (PI) need to be included on the airway bill

If you're shipping a maximum of two lithium batteries:

  • No lithium battery labels are required
  • No PI required

What PI do I need to use if I'm shipping more than two lithium batteries?

PI are a set of international recognized guidelines that help ensure the safe transportation of dangerous goods.

  • If lithium batteries are packed with equipment, your shipment must conform with PI 966
  • If lithium batteries are contained in equipment, your shipment must conform with PI 967


Please note: we will not accept shipments under DDP (Delivery Duty Paid) Incoterms.

Are you shipping goods containing any of the above? Click here to speak to one of our experts.

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